Hadeer Khaled Abd El-Wahab
IT Specialist
Nasr City
Summary
Positive, adaptable individual with aptitude for problem-solving and passion for technology. Possesses foundational understanding of networking and system administration, along with proficiency in troubleshooting hardware and software issues. Committed to leveraging skills to optimize system performance and enhance user experience.
Overview
2
2
Certifications
3
3
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Engineer
Halal-alqahirah
07.2025 - Current
- Provided technical support for hardware and software issues, ensuring timely resolutions.
- Diagnosed and resolved network connectivity problems, enhancing overall system performance.
- Assisted in the implementation of IT policies and procedures to improve operational efficiency.
- Conducted training sessions for staff on new software applications, increasing user proficiency.
- Developed troubleshooting documentation to facilitate knowledge sharing among support staff.
- Optimized helpdesk ticketing system, improving response times and customer satisfaction levels.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
IT Specialist
ServiceFirst
07.2023 - 06.2025
- As an IT Specialist at ServiceFirst, I am responsible for managing and supporting the organization’s IT infrastructure, ensuring seamless operations, and providing technical support to staff across multiple departments. I collaborate with cross-functional teams to implement and optimize IT solutions that enhance productivity and safeguard company data. My role involves overseeing system administration, maintaining network security, troubleshooting hardware and software issues, and supporting the deployment of new technologies.
- Key Responsibilities:
- Administer and maintain the company’s servers, networks, and databases to ensure high availability and performance.
- Provide hands-on technical support to end-users, resolving hardware, software, and connectivity issues in a timely manner.
- Coordinate IT projects such as system upgrades, hardware deployments, and software installations, ensuring minimal disruption to business operations.
- Train and support employees on the use of software applications and provide guidance on best practices for IT security.
- Assist with software deployment, patch management, and troubleshooting across all company devices.
Education
Bachelor's degree - computer science and AI
Helwan University
Cairo, Egypt 09.2018 - 07.2022
Skills
System Administration
Certification
SOC
Timeline
IT Support Engineer
Halal-alqahirah
07.2025 - Current
IT Specialist
ServiceFirst
07.2023 - 06.2025
Bachelor's degree - computer science and AI
Helwan University
09.2018 - 07.2022