Hadeer Mohamed
Call Center Representative
Giza
Summary
Experienced with managing high volumes of inbound calls and providing customer support. Utilizes effective communication techniques to resolve issues and maintain customer satisfaction. Track record of adapting to dynamic environments and collaborating with team members to achieve goals.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Inbound Call Center Agent
AirArabia
01.2025 - Current
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Adhered to company policies and guidelines while providing timely responses to customer requests or complaints.
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
- Handled escalated calls professionally, working collaboratively with supervisors when necessary for resolution.
- Met customer call guidelines for service levels, handle time and productivity.
Administration Assistant
Spread Your English
01.2022 - 01.2023
- Making a cross selling, Responding to all inquiries, handling any complaints, Preparing reports.
Call Center Representative
British Council Egypt
01.2019 - 01.2020
- Responding to telephone inquiries, Making cross selling, dealing with the complaints.
Education
Human Resources Management -
American University Cairo
01.2020
Bachelor Degree - Sociology
Helwan University
05-2017
Skills
- Communication skills
- Customer-focused mindset
- Creative problem solving
- Decision making
- Multi tasking skill
- Computer skills
- Management skills
Empathy and patience
Cross-selling and upselling
Timeline
Inbound Call Center Agent
AirArabia
01.2025 - Current
Administration Assistant
Spread Your English
01.2022 - 01.2023
Call Center Representative
British Council Egypt
01.2019 - 01.2020
Human Resources Management -
American University Cairo
Bachelor Degree - Sociology
Helwan University