Hadia Eid
Shoubra
Summary
Results-driven administrative support professional with over 10 years of experience in finance, project management, and customer service within the telecom industry. Expertise in financial reporting, data analysis, MS Office tools, and process optimization. Proven ability to manage complex financial transactions, lead project coordination, and maintain excellent client communications. Known for strong organizational skills, attention to detail, and commitment to achieving goals within deadlines.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Support, Enterprise Compound Management
WE Company
02.2010 - Current
- Manage finance and administrative functions, streamline processes, and provide project lifecycle support
- Oversee MPPS operations, tracking milestones, ensuring project timelines, and compliance
- Prepare and validate various report types (KPI, sales forecasting, revenue share) for internal stakeholders on a weekly, monthly, and quarterly basis
- Handle internal correspondence, initiate network installation contracts, and follow through with financial approvals and payments
Customer Service Representative
WE Company
02.2010 - 10.2012
- Managed customer inquiries and assisted in new subscriptions and account management
- Recognized as Best Agent within six months for outstanding customer service
SEO-Optimized Content Creator
01.2016 - 01.2018
- Created and optimized content to improve SEO rankings, increasing web traffic for electronic magazines/websites such as Omm El-Donia, Baldak News, Bramj New, and Bramjreno
Trainee
Egypt for Engineering Works
01.2008 - 01.2009
- Assisted in administrative tasks, coordinated calendars, and prepared reports and financial offers
Administrative Support
International Egypt for Industrial Isolation
01.2006 - 01.2007
- Prepared reports and provided daily operational support as requested by the General Manager
Education
Bachelor of Commerce - Accounting
Cairo University
01.2009
Skills
- Project Coordination
- Financial Management
- Administrative Support
- Customer Communication
- Customer Service
- Data Analysis
- Reporting
- Team Collaboration
- MS Office Suite
- Excel
- Word
- PowerPoint
- Outlook
- Power BI
- Project Management
- Report Generation
- Case Studies
- Data Gathering
- Bookkeeping
- Office Management
- Internet Research
- Energetic
- Motivated
- Hard-working
- Cooperative
- Self-motivated
- Good Communication
- Interpersonal Skills
- Willingness to Learn
- Ability to Develop New Skills
- Handle New Responsibilities
- Cultural Communication
Certification
- IBM’s Edu Egypt BPO Skills Certification: English Language, Soft Skills, Culture, Data Skills.
- Marketing: Self-study on key marketing principles.
- Business Analysis: Training in business analysis techniques.
- The head of volunteer management in Resala associations for charity.
- I was awarded best delegate in the university of Arab countries model (Almun).
Personal Information
- Date of Birth: 01/01/89
- Gender: female
- Nationality: Egyptian
- Marital Status: married
Timeline
SEO-Optimized Content Creator
01.2016 - 01.2018
Senior Support, Enterprise Compound Management
WE Company
02.2010 - Current
Customer Service Representative
WE Company
02.2010 - 10.2012
Trainee
Egypt for Engineering Works
01.2008 - 01.2009
Administrative Support
International Egypt for Industrial Isolation
01.2006 - 01.2007
Bachelor of Commerce - Accounting
Cairo University
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