Mohamed Abd-Elhamid Rashad Mahmoud

Banking operations management, financial analysis and strategic planning, risk management and compliance, lending and credit management, and customer relationship management.

Resolved problems, improved operations, and provided exceptional service.

Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Cultivate and maintain strong relationships with SME clients, Conduct regular client meetings to assess their financial needs, provide advice, and recommend appropriate products and services, Identify opportunities for cross-selling and upselling bank products, such as loans, trade financing, cash management, and investment services, Collaborate with internal teams, including credit, risk, and product specialists, to facilitate timely and efficient service delivery.

Respond promptly and professionally to customer inquiries across various communication channels, Troubleshoot customer issues and complaints, employing effective problem-solving skills to reach a satisfactory resolution.

Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.

Execute client trades across various financial instruments, including equities, bonds, mutual funds, and derivatives, while adhering to compliance and regulatory standards.

Monitor market conditions, identifying trading opportunities, and providing timely recommendations to clients based on market research and analysis.

Prepare and present customized trading strategies, investment options, and portfolio management solutions tailored to clients' specific needs.