HAGAR MAHMOUD ABD ELFATAH
Cairo
Summary
An aspiring banking processor with a bachelor's degree in commerce, majoring in accounting. I have effective communication skills and banking knowledge seeking an opportunity to develop my skills further and contribute to the organization's growth.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Processor - Court Orders
HSBC
05.2024 - Current
- Take the responsibility to reply to the court and provide the needed information, prepare letters
- And adhere to the daily target
- Take responsibility for completing the cases to avoid any risk or penalties, and work on improving the customer experience by preventing any customer impact
- Increased productivity by effectively managing workload and prioritizing tasks.
Customer Service Representative
HSBC
03.2022 - 05.2024
- Company Overview: in the local contact center
- Got upskilled to C3 for dealing with a specific segment of customers 'premier customers'
- I also got a certificate there as a top performer
- Answering customer's inquiries and taking actions related to Bank Accounts, credit cards, making transfers, and handling their issues
- Some tasks for supporting my colleagues on the team to achieve their numbers
- Second-line to my manager to make tasks and deliver coaching on her behalf
- In the local contact center
An expert desk and service recovery
Raya
10.2021 - 02.2022
- Company Overview: (complaint team on Etisalat Emirates account)
- Handling customers' complaints and solving their issues
- (complaint team on Etisalat Emirates account)
Education
Bachelor's degree - commerce and business administration, Accounting Major
Helwan university
01.2017 - 1 2021
Skills
Microsoft Word
Microsoft Excel
Teamwork
Problem-solving
Presentation skills
Time management
strong communication skills
handling skills
Target-oriented person
Personal Information
- Date of Birth: 03/23/99
Training
- Bank Masr online training, 09/01/21, Learned basic knowledge about the banking sector and how to be a good communicator, making a CV, and Effective communication skills.
- E-Youth online session, 10/15/21, About financial inclusion, learned from its knowledge about banking sector like account types, card types and digital banking benefits.
Activities
Volunteer at be fluent, Facebook page and group for learning the English language. I got from it a communication skill, improving my English language, teaching skills, and presentation skills.
Timeline
Processor - Court Orders
HSBC
05.2024 - Current
Customer Service Representative
HSBC
03.2022 - 05.2024
An expert desk and service recovery
Raya
10.2021 - 02.2022
Bachelor's degree - commerce and business administration, Accounting Major
Helwan university
01.2017 - 1 2021