
Proven Customer Service Representative at Customer Service Department, adept in CRM and creative problem-solving, enhanced customer loyalty through empathetic complaint resolution and efficient dispute management. Skilled in professional communication and Microsoft Office, excelling in high-pressure environments. Achieved significant improvements in customer satisfaction and repeat business.
Professional telephone demeanor
Warehousing functions
Report preparation
Shipping procedures understanding
Creative problem solving
CRM
Service standard compliance
Working under pressure
Good listener and fast in writing repors on computer
Very good in microsoft office programs
Data Entry
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint