Hagar Magdy Saleh
Accountant
Damietta,Damietta
Summary
Proven Customer Service Representative at Customer Service Department, adept in CRM and creative problem-solving, enhanced customer loyalty through empathetic complaint resolution and efficient dispute management. Skilled in professional communication and Microsoft Office, excelling in high-pressure environments. Achieved significant improvements in customer satisfaction and repeat business.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Customer Service Department
03.2020 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Making deals with customers for loans and handling it to the end.
Department Specialist
Trading
Damietta
04.2016 - 07.2019
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor Of Accountancy - Accounting
Faculty of Commerce
Damietta07.2016
Skills
Professional telephone demeanor
undefinedTimeline
Customer Service Representative
Customer Service Department
03.2020 - Current
Department Specialist
Trading
04.2016 - 07.2019
Bachelor Of Accountancy - Accounting
Faculty of Commerce
Similar Profiles
Alysha CartnerAlysha Cartner
Michaels at Customer Service DepartmentMichaels at Customer Service Department
SUKHRAJ SUKHRAJSUKHRAJ SUKHRAJ
Customer Associate at Customer Service DepartmentCustomer Associate at Customer Service Department
Justin GanJustin Gan
Crew Member at Customer Service DepartmentCrew Member at Customer Service Department