Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hagar Magdy Saleh

Accountant
Damietta,Damietta

Summary

Proven Customer Service Representative at Customer Service Department, adept in CRM and creative problem-solving, enhanced customer loyalty through empathetic complaint resolution and efficient dispute management. Skilled in professional communication and Microsoft Office, excelling in high-pressure environments. Achieved significant improvements in customer satisfaction and repeat business.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Customer Service Department
03.2020 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Making deals with customers for loans and handling it to the end.

Department Specialist

Trading
Damietta
04.2016 - 07.2019
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.

Education

Bachelor Of Accountancy - Accounting

Faculty of Commerce
Damietta
07.2016

Skills

Professional telephone demeanor

Warehousing functions

Report preparation

Shipping procedures understanding

Creative problem solving

CRM

Service standard compliance

Working under pressure

Good listener and fast in writing repors on computer

Very good in microsoft office programs

Data Entry

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Timeline

Customer Service Representative

Customer Service Department
03.2020 - Current

Department Specialist

Trading
04.2016 - 07.2019

Bachelor Of Accountancy - Accounting

Faculty of Commerce
Hagar Magdy SalehAccountant