Haidy Abd El Fattah Khalifa Adam
Customer Service Specialist
Summary
Professional with experience in community engagement and support, adept at fostering positive relationships and resolving issues effectively. Strong focus on team collaboration and achieving results, with flexibility to adapt to changing needs. Skilled in communication, problem-solving, and conflict resolution, with reliable and supportive nature valued by employers.
Qualified with background in community support and ability to resolve client issues effectively. Known for fostering positive relationships and contributing to team success through collaborative efforts. Demonstrated active listening and conflict resolution skills in high-pressure environments.
Overview
6
6
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Service Representative
Khazna (Fintech)
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Support Specialist
Orange Business Services
01.2020 - 12.2022
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Customer Service Representative
Foodak for Delivery Food
05.2021 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Telesales Executive
CAC for English Courses
08.2019 - 12.2019
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
Education
Faculty of commerce -
Cairo university
01.2015 - 05.2019
Skills
Active learning
Complaint handling
Chat support
Teamwork and collaboration
Problem-solving
Active listening
Time management
Problem-solving abilities
Multitasking
Team leadership
Excellent communication
Self motivation
Decision-making
Certification
Data Analysis at Epsilon AI
Timeline
Data Analysis at Epsilon AI
10-2024
Customer Service Representative
Foodak for Delivery Food
05.2021 - 12.2021
Customer Service Representative
Khazna (Fintech)
01.2020 - Current
Customer Support Specialist
Orange Business Services
01.2020 - 12.2022
CAC for English courses
01-2020
Telesales Executive
CAC for English Courses
08.2019 - 12.2019
Faculty of commerce -
Cairo university
01.2015 - 05.2019