Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haidy Abd El Fattah Khalifa Adam

Customer Service Specialist

Summary

Professional with experience in community engagement and support, adept at fostering positive relationships and resolving issues effectively. Strong focus on team collaboration and achieving results, with flexibility to adapt to changing needs. Skilled in communication, problem-solving, and conflict resolution, with reliable and supportive nature valued by employers.

Qualified with background in community support and ability to resolve client issues effectively. Known for fostering positive relationships and contributing to team success through collaborative efforts. Demonstrated active listening and conflict resolution skills in high-pressure environments.

Overview

6
6
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Customer Service Representative

Khazna (Fintech)
01.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Support Specialist

Orange Business Services
01.2020 - 12.2022
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Customer Service Representative

Foodak for Delivery Food
05.2021 - 12.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Telesales Executive

CAC for English Courses
08.2019 - 12.2019
  • Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
  • Increased average call duration by refining scripts for better engagement with potential customers.
  • Boosted sales revenue by implementing effective telesales strategies and techniques.

Education

Faculty of commerce -

Cairo university
01.2015 - 2019.05

Skills

Active learning

Certification

Data Analysis at Epsilon AI

Timeline

Data Analysis at Epsilon AI

10-2024

Customer Service Representative

Foodak for Delivery Food
05.2021 - 12.2021

Customer Service Representative

Khazna (Fintech)
01.2020 - Current

Customer Support Specialist

Orange Business Services
01.2020 - 12.2022

CAC for English courses

01-2020

Telesales Executive

CAC for English Courses
08.2019 - 12.2019

Faculty of commerce -

Cairo university
01.2015 - 2019.05

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Haidy Abd El Fattah Khalifa AdamCustomer Service Specialist