Haidy Fayez
Sr.Presales Engineer
Sheikh Zayes
Summary
Highly skilled and accomplished Senior Presales Engineer with a strong background in the unified communication industry. Demonstrated expertise in providing comprehensive technical solutions and support to clients, driving successful sales cycles, and exceeding revenue targets. Adept at understanding customer requirements, designing tailored solutions, and delivering persuasive presentations to key stakeholders. Proven ability to lead and motivate teams towards achieving operational excellence. Possessing a solid foundation in network operations, with a decade of experience as a Network Operation Center (NOC) Team Leader. Committed to delivering exceptional customer experiences and driving business growth through innovative and efficient unified communication solutions.
Overview
13
13
years of professional experience
15
15
Certifications
Work History
Senior Presales
ProVAD
6 2023 - Current
- Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for the customer
- Handling Enterprise project staring from collecting needs stage to Implementation stage.
- Acting as trusted technical advisor for our customers regarding the products you are responsible for (listed below)
- Responsible for Technical Pre-Sales design for products you are responsible for
- This includes defining solution hardware, licenses, professional services budgets, and services
- In addition to Leading bids, organizing activities to ensure timely bid submission to meet agreed deadlines
- Provides technical authority for submitted quotations/offers
- Attending customers meeting with the sales team to gather requirements and/or present the product
- Prepare and deliver effective presentations to customers to highlight solution detail and business benefit and help close deals
- Build custom demos and deliver Proof of Concepts
- Prepare and deliver sales training for the sales team to increase their awareness and knowledge of the product
- Being aware of competitive products/solutions to be able to convince customers with the products we propose
- Manage communication with Distributor/Vendor presales team when needed
- Products you will be responsible for …
- Yeastar
- Yealink
- AsetTechs
- Planet Networks
Sales & Technical Lead
Arkan Integrated Solution
08.2022 - 05.2023
- Design highly technical solutions for the entire integrated solution components (unified communication)
- Act as consultant/advisor for the salesperson and client in the complex technical issues and conduct presentations when required
- Review the technical components of the proposals ensuring the efficient integration of all configured solutions before submission to the sales team for final compilation
- Prepare technical write-up and associated drawings that describe the solution and highlight Searching for new products and solutions to meet client's requirements
- Catching new suppliers and vendors and creating relationships with them
- Preparing submittals (Catalogues, samples, compliance sheets) Prepare cost sheet and associated suppliers offers after comparing the offers and check for the best optimization
- Study the available solutions of the competitors to be able to provide the optimum solution emphasizing our strong points
- Attend customer meetings aimed to describe/discuss to propose solution and highlight advantages over competitors
- Provide guidance and support junior presales engineers in daily and operations
- Resolving customer complaints by investigating problems, developing solutions , preparing reports , making recommendations to management
- Following up with clients Recording the POC result.
Pre-sales Engineer
Turnkey Integrated Technologies
11.2021 - 08.2022
- Recognizes customers diverse specific business needs and offering product proposals to meet those needs
- Work in deals assigned to the sales team, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the presale's manager
- Provide the technical solution required addressing any customer requirements and recommending solutions that optimize value for the customer
- Respond to tender documents, writing technical & financial proposals, reports and supporting paperwork
- Support the sales team in technical issues
- Design wireless projects using heat Map tools
- Auto-cad knowledge
- Perform in-depth and high-level technical presentations for customers, partners, and prospects.
Network Operation Center (NOC) Team Leader
MADA communication company - Zain Group (B2B Division)
03.2019 - 05.2021
- Follow defined processes and procedures and workflow
- Follow-up customer issues/incidents via email & telephony in a timely manner as defined in procedural documentation
- Ensure performance thresholds are within set Key Performance indicators (KPI)
- Build sustainable relationships and engage customers by taking the extra mile
- Ensure personal/team qualitative and quantitative targets are achievable
- Monitor communications such as emails and notifications ensuring they are done in timely manner
- Generate reports to customers and management
- Ensure shift roster coverage meets organizational requirements
- Training new team members for the job and providing refresher training on the job to team members
- Ensuring Departmental documents are updated, and creating the required where gaps are identified, such as and not limited to workflow and procedural documents
- Escalate to direct manager when events/incidents occur
- Maintain department documents and monitoring tools (MRTG & PRTG)
- Handle Zain Data center tasks such as Huawei monitoring Platform (iManager NetEco 6000)
- Troubleshooting Huawei PDU8000 Modular power distribution cabinet on Zain Data Center
- Generate technical root of cause reports for customers
- Generate Maps for customers topology & Data center on PRTG.
NOC Agent
MADA communication company
09.2013 - 03.2019
- Configuring all the network devices on MRTG and PRTG monitoring tools such as MPLS, switches, routers, base stations, rectifiers, antennas and LTE service
- Level 2 troubleshooting on L2vpn and L3vpn
- VPLS troubleshooting on Infinet wireless technology
- Level 1 MPLS troubleshooting on U2000 MPLS, NEC MS5000 and U2020 MBB server
- Level 1 LTE troubleshooting on HSS9860 Service Management, Huawei MSS and USN operation and maintenance system
- Level 1 Troubleshooting on Cisco Hosted Collaboration Solution (HCS) for Voice Service
- Level 1 troubleshooting on ISDN voice service using SIMA server
- Troubleshooting different technologies such as Microwave connectivity, Fiber links,ISDN, LTE,MPLS,Juniper and Cisco
- Creating Microwave topologies
- Work on AAA and OAM WIMAX authentication servers
- Monitoring Global ISP provider traffic such as GPI, STC and Kalemat Iraq
- Monitoring and troubleshooting for WSM alarm and dragon wave on Microwave technology
- Monitoring and troubleshooting wireless equipment's such as PACKETMAX, PACKETWAVE, WIP, Infinet and WIMAX
- Monitoring, troubleshooting and configuring WI-MAX products (DX-250- SCWX500W- AX226 - IMW-C601W).
Senior Agent customer support Center
MADA communication company
11.2012 - 09.2013
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Escalate to direct manager when events/incidents occur
- Manage inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Follow defined processes and procedures
- Manage & moderate social media
- Monitoring and replying comments and questions on social media
- Replying to direct message on social media
- Collecting and recording new comments and responses for future content development
- Follow defined workflows
- Follow-up customer issues/incidents via email & telephony in a timely manner as defined in procedural documentation
- Ensure performance thresholds are within set Key Performance indicators (KPI)
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Monitor calls quantitatively and qualitatively
- Monitor communications such as emails and notifications ensuring they are done in timely manner
- Generate reports to customer
- Provide on the job training/coaching to new team members
- Escalate to direct manager when events/incidents occur
- Provide on the job training/coaching to new team members.
Agent Customer Support Center
MADA communication company
02.2011 - 11.2012
- Manage inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Follow defined processes and procedures
- Follow defined workflows
- Follow-up customer issues/incidents via email & telephony in a timely manner as defined in procedural documentation.
Education
Electrical Electronics & Communications Engineerin
AKHBAR ELYOUM ACADEMEY
Egypt05.2010
Skills
Technical Presentations
undefinedKnowledge And Experience
Arabic, English, Excellent, Excellent, Excellent, Strong, Ability to manage and lead a team
Certification
CCNP & CCIE - ENARSI 300-410 2021
Job Technical Skills
- Unified Communications: Extensive knowledge and experience in designing, implementing, and supporting unified communication solutions, including VoIP, video conferencing, collaboration tools, and messaging platforms.
- Presales Expertise: Skilled in engaging with clients, understanding their needs, and developing customized solutions to address their unique business requirements. Proficient in conducting product demonstrations, delivering persuasive presentations, and preparing compelling proposals.
- Technical Solutions: Proficient in assessing complex technical environments, identifying potential issues, and designing effective solutions. Experienced in integrating unified communication solutions with existing infrastructure, ensuring seamless operation and minimal disruption.
- Team Leadership: Adept at leading and managing teams, providing mentorship and guidance, and fostering a collaborative and high-performing work environment. Skilled in resource allocation, workload prioritization, and meeting project deadlines.
- Customer Relationship Management: Strong interpersonal and communication skills, enabling the establishment of productive relationships with clients and stakeholders. Proven ability to understand customer pain points, provide effective solutions, and deliver exceptional customer experiences.
- Network Operations: Extensive experience as a Network Operation Center (NOC) Team Leader, overseeing network monitoring, incident management, and troubleshooting activities. Proficient in managing critical incidents, coordinating cross-functional teams, and ensuring prompt issue resolution.
Degree Certificate
Electrical Electronics & Communications Engineering, AKHBAR ELYOUM ACADEMEY, 07/2010
Personal Information
- Date of Birth: 03/05/88
- Nationality: Egyptian
- Driving License: Valid
- Marital Status: Single
Training
- Huawei NetEco Operation and Maintenance - Zain Kuwait, 03/2019
- Communication skills, 03/24/2013 - 03/28/2013
- Time Management, 03/24/2013 - 03/26/2013
- Mastering the selling skills. (Performance Inc.), 01/23/2012 - 01/26/2012
- Networks, Antenna & Linux- Systel Company, 08/2009 - 09/2009
Timeline
Sales & Technical Lead
Arkan Integrated Solution
08.2022 - 05.2023
Pre-sales Engineer
Turnkey Integrated Technologies
11.2021 - 08.2022
Network Operation Center (NOC) Team Leader
MADA communication company - Zain Group (B2B Division)
03.2019 - 05.2021
NOC Agent
MADA communication company
09.2013 - 03.2019
Senior Agent customer support Center
MADA communication company
11.2012 - 09.2013
Agent Customer Support Center
MADA communication company
02.2011 - 11.2012
Senior Presales
ProVAD
6 2023 - Current
Electrical Electronics & Communications Engineerin
AKHBAR ELYOUM ACADEMEY
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