Haidy Kassem
Hostess & Guest Relations
Alexandria
Overview
17
17
years of professional experience
1
1
Language
Work History
Hostess & Guest Relations
Rixos Magawish
Hurghada
06.2025 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess
Serry Hotel
Hurghada
09.2023 - 03.2025
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered customer questions about hours, seating, and menu information.
Sales Associate
Alshaya Group (H&M)
08.2013 - 02.2016
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Retail Associate
Azadea Group (Zara)
Alexandria
07.2009 - 03.2013
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Education
Faculty of Tourism and Hotel Management
AlexandriaSkills
Guest Relations & Customer Service Excellence
Reservation & Front Desk Coordination
Menu & Hospitality Knowledge
Conflict Resolution & Problem Solving
Safety & Service Standards Compliance
Inventory & Operational Support
Brand Representation & Professional Appearance
Crowd Management & VIP Handling
Timeline
Hostess & Guest Relations
Rixos Magawish
06.2025 - Current
Hostess
Serry Hotel
09.2023 - 03.2025
Sales Associate
Alshaya Group (H&M)
08.2013 - 02.2016
Retail Associate
Azadea Group (Zara)
07.2009 - 03.2013
Faculty of Tourism and Hotel Management