Haidy Mahmoud
Summary
Responsible IT professional with solid experience in operations engineering, IT support, and service desk functions. Skilled in improving system performance, automating workflows, and ensuring reliable operations through DevOps practices. Strong leadership in guiding cross-functional teams, enhancing processes, and delivering consistent, high-quality service. Passionate about applying CI/CD and cloud solutions to support scalable and efficient systems as a Senior DevOps Engineer.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Senior DevOps - Engineer
Vodafone
02.2023 - Current
- Experienced across AWS and GCP with strong automation skills using Python, plus hands-on work with ETL tools like Informatica.
- Skilled in optimizing and maintaining system performance to ensure high availability and reliable operations.
- Implement and manage efficient CI/CD pipelines using Jenkins to streamline deployment workflows.
- Proficient in Agile environments with solid experience using Jira and Confluence.
- Strong background in monitoring and troubleshooting using Zabbix, Dynatrace, and Splunk, along with Oracle DB, Apache, and Tomcat.
- Knowledgeable in Linux/Unix administration, Ansible, GCP, microservices, APIs, DNS, proxies, load balancing, networking basics, and basic development using Unity and HTML.
Senior Business Operations Engineer
Vodafone
10.2019 - 02.2023
- Managed end-to-end service delivery and customer requests.
- Coordinated technical issue resolution with backend teams.
- Ensured timely reporting and problem resolution within SLAs.
- Delivered management reports on project progress and operational quality.
- Utilized Agile and Scrum methodologies to manage workflows and improve team efficiency.
Acting as a Tech lead
Vodafone
07.2018 - 10.2019
- Managed team escalations and ensured SLA achieved.
- Led meetings with stakeholders and reported progress to top management.
- Coordinate tasks to improve team efficiency and issue resolution.
- Conducted interviews for new hires to assess their fit for the position.
Senior Service Desk Engineer
Vodafone
01.2018 - 07.2018
- Assisted in handling and resolving escalated incidents.
- Coordinated between teams for project support and service excellence.
- Ensured customer satisfaction and effective problem resolution.
Reporting and Governance Engineer
Vodafone
05.2017 - 01.2018
- Managed monthly KPIs and team productivity reporting.
- Coordinated with business partners to discuss progress and customer satisfaction.
- Monitored performance and suggested action plans for service improvement.
IT Service Desk Engineer
Vodafone
10.2016 - 05.2017
- Troubleshot system and network issues, providing solutions.
- Managed incidents through Remedy System and tracked trouble tickets.
- Assisted in server maintenance and user account management.
Trainer
TE Data
01.2015 - 10.2016
- Developed and delivered training programs for new employees.
- Coordinated with management to identify training needs and schedule sessions.
Technical Support Engineer
TE Data
02.2014 - 01.2015
- Acted as a first and second line of support for internet service users.
- Handled escalated service requests and coordinated with customers for problem resolution.
Education
B.Sc. - Electronics and Communication Engineering
Modern Academy for Engineering and Technology
07.2013
Skills
- AWS cloud
- Linux/Unix Administration
- Oracle Database
- C
- Java
- Python
- HTML
- Informatica
- Zabbix
- Agile tools
- GCP
- CI/CD
- Data Analysis
- Operations Management
- Workflow, process Optimization
- Production schedule management
- Analytical Thinking
- Problem-solving abilities
- Adaptability and Flexibility
- Production Monitoring
Certifications Courses
- DevOps on AWS
- DevOps Foundations
- CI/CD Pipelines with Jenkins
- Ansible for DevOps
- Infrastructure Automation with Ansible
- Prometheus & Grafana for Monitoring
- Agile Foundation
- Certified TTT
- ISTQB Certified
- PRINCE2 Foundation & Practitioner
- ITIL Foundation
- ITIL Service Operation
- ITIL CSI
- GCP Associate Cloud Engineer
- Python Scripting
- SQL
- Linux
Timeline
Senior DevOps - Engineer
Vodafone
02.2023 - Current
Senior Business Operations Engineer
Vodafone
10.2019 - 02.2023
Acting as a Tech lead
Vodafone
07.2018 - 10.2019
Senior Service Desk Engineer
Vodafone
01.2018 - 07.2018
Reporting and Governance Engineer
Vodafone
05.2017 - 01.2018
IT Service Desk Engineer
Vodafone
10.2016 - 05.2017
Trainer
TE Data
01.2015 - 10.2016
Technical Support Engineer
TE Data
02.2014 - 01.2015
B.Sc. - Electronics and Communication Engineering
Modern Academy for Engineering and Technology