Haitham Faisal

Solution-focused IT project manager with 10+ years of experience in leading large-scale technology projects from design through to implementation. Instrumental in dissecting complex problems, devising iterative processes, and leading end-to-end change management.

• Able to identify cost-effective technical solutions that meet business needs.
• Ensuring that all IT changes are managed so that they minimize downtime and risk of any inconvenience
• Developing and maintaining the infrastructure and IT systems.
• Negotiating IT service contracts with partners and suppliers.
• Managing and promoting services through the use of social media and Search Engine Optimization.
• Speaking to management team/clients to find out what they want.
• Advise clients objectively on where IT might make a difference to the business.
• Planning the stages of the project and how each affects the business
• Agreeing costs, timescales and standards to be met and monitoring these through the project.
• Evaluation of each project stage and once completed
• Meeting with clients to determine requirements
• Developing agreed solutions and implementing new systems
• Analyzing IT requirements within companies and giving independent and objective advice on the use of IT
• Writing reports and documentation,making recommendations and Training users.

• Designing and Installing AWS EC2
• Designing and Installing AWS S3
• Designing and Installing AWS RDS
• Designing and Implementing AWS VPC
• Designing and Installing AWS Lambada
• Designing and Installing AWS Amplify
• Experience with Nutanix deployment, configuration and management experience
• Experience with Acropolis Hypervisor (AHV)
• Experience with Nutanix Replication
• Experience with Nutanix Calm
• Experience with Nutanix Flow

• Designing and Implementing Windows Server 2003, 2008,2012 and 2016 Environment
• Designing and Implementing Microsoft Network Policy Server
• Implementing and Configuring Microsoft RADIUS Server Implementation
• Designing and implementing Microsoft Hyper-V
• Designing and Implementing a Microsoft Exchange Server 2003 & 2007,2010,2013 , 2016 and 2019
• Designing and Managing Microsoft System Center Configuration Manager SCCM 2007,2012
• Microsoft System Center Endpoint Protection 2012
• Implementing and Managing Microsoft System Center Operation Manager 2012.
• Implementing and Managing Microsoft System Center Data Protection Manager 2012.
• Implementing and Managing TMG 2010
• Managing and Installing SQL Server
• Implementing and Managing Microsoft SharePoint 2007,2010 and SharePoint Online
• Designing and Managing Microsoft Exchange Online
• Designing and Implementing Skype for Business/Lync Server and Office 365 Skype for Business Online
• Designing Implementing Microsoft Azure.
• Designing and Managing Office 365 Identities
• Installing and Configuring Microsoft Dynamics CRM Online and On-Premises
• Microsoft Azure

• Installing and Configuring Cisco UCS Servers
• Installing and Configuring Cisco Meraki Access Points
• Installing and Configuring Cisco Switches and Routers
• Installing and Configuring Cisco Meraki MX Firewall
• Installing Configuring Cisco Unified Communications Manager
• Managing and configuring Cisco ASA Firewall

• Managing and Implementing VMware and Citrix Virtualization Environment..
• Managing and Installing ManageEngine ServiceDesk Plus System
• Managing and Installing ManageEngine AD Manager Active Directory Management and Reporting Solution .
• Managing and Installing OP Manager network and data Center infrastructure management software
• Connecting Remote Sites through VPN
• Installing CentOS Linux based
• Installing and Configuring Elastix VOIP Server
• Installing and Configuring Odoo CRM,Vtiger CRM and Sugar CRM
• Installing and managing Elastix Call Center
• Implementing Asterisk wombat Predictive Dialer
• Implementing Asterisk Call Center Solutions like xCALLY and Queue Metrics.
• IBM and Intel Servers Configuration
• Intel and IBM Storage Configuration
• Installing and Configuring OpenVPN Access Server
• Implementing and Configuring Freshdesk Customer Service Solution
• Implementing and Configuring Zendesk Customer Service Solution
• Implementing and Configuring Chat2Desk WhatsApp Customer Service Solution
• Installing and Configuring ViciDial Call Center
• Installing and Configuring Asterisk VOIP Solution
• Designing and configuring Pfsense Firewall
• Nutanix hyperconverged solution (HCI)
• Manychat Platform
• Wit.ai AI Platform
• Chatbot Technology

Update

• Diploma in Business Consultation at [Institute of consulting, United Kingdom]
• ITIL Foundation Course
• TOGAF 9.0 Course
• (PMP) Project Management Professional Course
• Amazon AWS Course
• Microsoft Azure Course
• Nutanix Cloud Stack Workshop
• Citrix SD WAN
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified Professional (MCP)
• Microsoft Professional Orientation: Cloud Administration
• Microsoft Certified Systems Engineer (Office 365)
• Microsoft Certified Systems Engineer (MCSE)
• Data Center University Associate Development Path Schneider University
• CCNA Course
• Asterisk Course
• MySQL Fundamental Course
• Microsoft Dynamics CRM Course

• Building a fully Private Cloud Solution using Nutanix Stack
• Technical Manager of the development of education for the general secondary grade National Project.
• Implementing Citrix SD WAN Solution for 320 Branches
• Implementing and Managing Call Center Solution for Elezaby Pharmacies (https://elezabypharmacy.com)
• Implementing and Managing Call Center Solution for Jumia(https://www.jumia.com.eg)
• Implementing and Managing Call Center Solution for Perfect Solution Outsourcing (http://www.perfectsolution.co/)
• Building and Consulting a Call Canter company (www.starstel.com) infrastructure including passive network, UPS, active network, VOIP Server, Odoo CRM System, Win Server 2012 AD, DNS, DHCP, WSUS and Meraki Firewall, Amazon Web Services, Asterisk Solution, OpenVPN Solution and etc..
• Writing Network / Infrastructure report and recommendation documentation for the Egyptian Council of State (http://www.ecs.eg/)
• Successfully recover lost data on Intel Storage 4200 although email confirmation from Intel Company that that data is lost, I successfully recover it by rebuilding the RAID5 array on Linux based OS
• Migration from Windows Server 2003 AD to Windows Server 2008 AD Environment.
• Migration from Windows Server 2008 AD to Windows Server 2012 AD Environment.
• Migration from Exchange Server 2003 to Exchange Server 2007 by moving all mailboxes and roles
• Migration from Exchange Server 2007 to Exchange Server 2010 by moving all mailboxes and roles
• Migration from Exchange Server 2010 to Microsoft office 365 Hybrid Configuration using DirSync and ADFS (SSO)
• Renaming Windows Server 2012 Domain and Domain Controller with the minimum down time.
• Removing last Exchange Server 2010 from office 365 Hybrid Deployment, and Successfully managing the federated user and groups locally after removing the last exchange server.
• Implementing a solution for Call Centers that have VOIP Traffic blocking.
• Implementing Students Results System with username and password using Microsoft SharePoint 2010 and InfoPath.
• Deploying and Configuring Wireless solution using Cisco Meraki Access Points with RADIS server and NPS Technology for E-Learning School.
• Implementing Archiving File System for storing company documents using SharePoint 2010.