Haitham Yahia Sayed Ahmed

Front Desk Supervisor

Front Office Department

09.2016 - Current

Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Collected room deposits, fees, and payments.
Created lasting relationships with guests that built loyalty and drove hotel revenue.
Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
Scheduled and assigned daily work and activities for team members.
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both guests and staff members.
Contributed to the development of new front desk procedures for increased efficiency and better guest service.
Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
Checked guests in out of hotel, made reservations, and processed payments.
Managed front desk maintenance of client records and lab data.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Resolved guest complaints by addressing issues with rooms promptly.
Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Attended staff meetings and brought issues to attention of upper management.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Kept accounts in balance and ran daily reports to verify totals.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Trained team members on new hotel services and products to support promotional efforts.
Interceded between employees during arguments and diffused tense situations.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Organized meetings for executives and coordinated availability of conference rooms for participants.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Monitored front areas so that questions could be promptly addressed.
Conducted ongoing reviews of program financial systems to assess cost control measures.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Improved office operations by automating client correspondence, record tracking and data communications.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Kept high average of performance evaluations.
Completed bi-weekly payroll for [Number] employees.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Organized spaces, materials and catering support for internal and client-focused meetings.
Implemented project management techniques to overcome obstacles and increase team productivity.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Summary

Overview

Work History

Front Desk Supervisor

Education

Master of Hotels' Studies(currently in Progress) - Hotel Management

Bachelor of Tourism And Hotels - Hotel Management

Skills

Certification

Reading

Timeline

Front Desk Supervisor

Master of Hotels' Studies(currently in Progress) - Hotel Management

Bachelor of Tourism And Hotels - Hotel Management

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