Haitham Mahmoud Hassan
Accommodation Officer/ Student Affairs Coordinator
Ajman,UAE
Summary
Experienced accommodation officer/ Residential halls coordinator/High Customer Service with over 15 years of experience in student affairs filed. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of post-secondary education
18
18
years of professional experience
Work History
Accommodation Officer/Student Affairs Coordinator
American University of Sharjah
Sharjah, UAE
01.2011 - 12.2020
- Maintained excellent attendance record, consistently arriving to work on time which was 60% accuracy before I joined and now it is 99% accuracy.
- Performed several administrative duties, including room transfers, incident reports and maintenance requests. After I joined I rearranged most of the files and divide the work between my colleges, So the administrative duties till now are easy to reach and perform by 95% accuracy.
- Assisted residents in preparing for activity and social programs. Once I joined, I prepared a varied list of sports for students. I filtered these lists upon students' interests, then I made the last sheets for them to be followed model examples. So the activities and social programs involver's raised by 90%.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Promoted positive relations between residents and staff.
- Enforced policies and safety standards through building and room rounds. After rounds I reported maintenance team to fix all pending issues and made many rooms be ready for accepting new residents. Some of theses rooms were stores, I combined some of them together and left the other ready for new comers. The dormitory capacity raised to 90%.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
Customer Service Representative
ETISALAT, Emirates Telecommunication Corporation
Ajman, UAE
08.2006 - 12.2010
- I work as a customer service representative in Loyalty - Sales section which delighted to bring the customer - Etisalat's Rewards Programme.
- More brings the customer great rewards, amazing benefits and lots of surprises, simply for using your mobile phone.
- Also I worked in (181) Etisalat Directory Enquiry, Du Directory Enquiry (199) and (700017000) the information services section in Etisalat Est.
- I handle calls, helping customers, providing events and guiding locations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Editor
Flash Magazine
Dubai, UAE
06.2006 - 08.2006
- I worked as an editor for this magazine, an assistant in design section and coordinator among different sections in this magazine.
- Checked reference sources, like to verify dates, facts and statistics.
- Guided and motivated staff to achieve demanding targets under tight deadlines.
English Teacher
Mesherf Institute
Ajman, UAE
04.2006 - 06.2006
- Worked as an English Teacher in this institute for all stages.
- Prepared English curriculum for 10 students.
- Administered tests to determine comprehension rates among students.
Executive Representative
Zoom Magazine
Dubai, UAE
01.2006 - 03.2006
- Worked as an advertising and sales representative for this magazine after two days I came to UAE.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
Tutor English Teacher
Private
Mansura, Egypt
08.2004 - 11.2005
- Worked as a tutor (English Teacher) for all stages.
Relationship Organizer and Representative
Ghalwash Foodstuff Company
Sharm ElShiekh, Egypt
06.2002 - 08.2004
- Worked as a representative for this company in the most famous Egyptian resort Sharm El Sheikh and also an organizer for general relationships during summer holidays.
- Set up appointments with potential and current customers to promote new products and services.
- Coordinated trade shows and created marketing collateral to reach greater potential customers.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
Education
Bachelor's Degree of Arts And Education - English
Mansoura University
Egypt 10.1999 - 05.2004
Skills
Administrative support
undefinedAdditional Information
Awards :
CSR of the month all over Ajman Contact center on Sept 2010, Aug 2010, July 2010, June 2010, Jan 2010.
Getting the higher score of the monthly performance reports from Jan 2007 till Dec 2010 which is 98%.
Getting "exceed" annual performance from my management in American University of Sharjah.
Training Courses
- Business writing skills course by Spearhead Institute.
- Communication Skills by Spearhead Institute.
- Assertiveness skills course.
- Fire-fighting measures by UAE Civil Defense.
- AUS Cybersecurity Awareness Core Training.
- Problem solving and decision making.
- Global English Program
- Using Social Media in a Healthy Way
Personal Data
Date of Birth: 12th Oct.,1982
Place of Birth: Egypt
Nationality: Egyptian
Marital Status: Married
Driving License: A valid UAE one.
Timeline
Accommodation Officer/Student Affairs Coordinator
American University of Sharjah
01.2011 - 12.2020
Customer Service Representative
ETISALAT, Emirates Telecommunication Corporation
08.2006 - 12.2010
Editor
Flash Magazine
06.2006 - 08.2006
English Teacher
Mesherf Institute
04.2006 - 06.2006
Executive Representative
Zoom Magazine
01.2006 - 03.2006
Tutor English Teacher
Private
08.2004 - 11.2005
Relationship Organizer and Representative
Ghalwash Foodstuff Company
06.2002 - 08.2004
Bachelor's Degree of Arts And Education - English
Mansoura University
10.1999 - 05.2004
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