Reading
Hala Hossam
Customer Service Specialist
Mansoura
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Customer Service Specialist
Egypt Post
Mansoura
05.2021 - Current
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service Representative
Elwan For Ceramic & Porcelain
Damietta
08.2017 - 05.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Public Service Worker
The Social Security And Pensions Authority
Mansoura
01.2022 - 12.2022
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Facilitated community outreach to expand participation and support.
Accountant
Egypt Post
Mansoura
01.2023 - Current
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
- Gathered financial information, prepared documents, and closed books.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Maintained integrity of general ledger and chart of accounts.
- Tracked funds, prepared deposits and reconciled accounts.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Modified comprehensive reporting to reflect changing financial structure.
- Evaluated and improved financial records to make important business decisions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Education
Good - Accounting
Faculty of Commerce English Section
Al Azhar University Cairo Egypt 09.2012 - 08.2016
Skills
Good communication skills
Certification
MCAS - Microsoft Certified Application Specialist
Interests
Football
Timeline
Sales Essentials Certificate
03-2023
Accountant
Egypt Post
01.2023 - Current
[Zedny.com] Training - [Introduction to Digital Transformation]
11-2022
[Zedny.com] Training -[Financial Inclusion]
11-2022
[Zedny.com] Training-[Anti-money Laundry]
11-2022
[Zedny.com] Training-[Code of Ethics and Corporate Governance]
11-2022
Public Service Worker
The Social Security And Pensions Authority
01.2022 - 12.2022
Customer Service Specialist
Egypt Post
05.2021 - Current
Customer Service Representative
Elwan For Ceramic & Porcelain
08.2017 - 05.2019
MCAS - Microsoft Certified Application Specialist
05-2017
Good - Accounting
Faculty of Commerce English Section
09.2012 - 08.2016
Similar Profiles
Medhat Aly Abdel-RahmanMedhat Aly Abdel-Rahman
Head of Compliance Sector at Egypt PostHead of Compliance Sector at Egypt Post
Mohamed Salah MustafaMohamed Salah Mustafa
Customer Service Representative at EGYPT POSTCustomer Service Representative at EGYPT POST
Tamer Mousad FarhatTamer Mousad Farhat
Post Office Official at Emirates PostPost Office Official at Emirates Post