Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hala Abdel Moneim Aly

Chouifat ,fifth Settlement, New Cairo,Cairo

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

SME’S Senior relationship manager

01.2019 - Current
  • Business banking – Commercial international bank (CIB)
  • Job description:
  • Drive the Business Banking sales process through developing relationships with key targeted clients and attracting new to Bank customers that suit the Business banking criteria, to maximize market penetration and achieve the annual Budgeted plan.

SME`s Service officer

01.2014 - 01.2019
  • Description :
  • Serve Business Banking customers and provide after sale services to enhance customer experience (such as facilitating transactions, completing documents to speed up the processes

Sales and services officer

01.2010 - 01.2014
  • Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service
  • Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in customers, relationship building, existing customer base.

Corporate online support disk supervisor

Agricole Egypt Bank, CAE
01.2008 - 01.2010
  • Define a set of standards to guide design or documentation of new or updated product features/ enhancements
  • Provide business partners, vendors and projects with guidance and high quality documentation/ resources to better design, test, deliver and maintain Online Banking & Mobile Banking offerings
  • Provide leadership for all phases of specific projects to launch complementary products, make enhancements to existing products and address any issues.

Supervisor

Agricole Egypt Bank, CAE
01.2007 - 01.2008
  • Answering the all the client inquires through the phone about: Credit card Personal accounts Bank products Handling the clients complains

Education

Advanced International Credit Diploma -

ESLSCA University
Egypt
05.2023 - Current

Accredited SME consultant – Association - Accounting

01.2006 - 1 2007

Education Negotiation Skills Course provider - American Chamber Advanced Communication Skills Course provider - Institute International Education (IIE) Customer Service Excellence Course provider - Quest Time Management Course provider - Citron Training & Consulting Train the Trainers Course provider - Credit Agricola Egypt Basic Managerial Skills Course provider - Credit Agricola Egypt Trade finance course Course provider - Credit Agricola Egypt Vision plus system for credit cards Course provider - Credit Agricola Egypt Oracle system for credit cards Course provider - Credit Agricola Egypt CMS system for ATM cards Course provider - Credit Agricola Egypt Flexure system Course provider - Credit Agricola Egypt Online Administrators system Course provider - Credit Agricola Egypt Tele Sales Course provider - Quest - undefined

National Bank of Egypt
01.2004 - 1 2006

Training & Self-development: Advanced Financial accounting course Course Provider-Ain shams university Oil and Gas Accounting course ` Course Provider-Ain shams university Anti-Money Laundry course ( (Course providerالمصري المركزي البنك المصري المصرفي المعهد Compliance in Retail Banking Course provider - Credit Agricola Egypt Leader ships course Course provider - undefined

The Institute of International

Skills

Negotiation skills
Relationship building

Communication skills

Leadership
Time Management

Strategic planning

Mind mapping

Timeline

Advanced International Credit Diploma -

ESLSCA University
05.2023 - Current

SME’S Senior relationship manager

01.2019 - Current

SME`s Service officer

01.2014 - 01.2019

Sales and services officer

01.2010 - 01.2014

Corporate online support disk supervisor

Agricole Egypt Bank, CAE
01.2008 - 01.2010

Supervisor

Agricole Egypt Bank, CAE
01.2007 - 01.2008

Accredited SME consultant – Association - Accounting

01.2006 - 1 2007

Education Negotiation Skills Course provider - American Chamber Advanced Communication Skills Course provider - Institute International Education (IIE) Customer Service Excellence Course provider - Quest Time Management Course provider - Citron Training & Consulting Train the Trainers Course provider - Credit Agricola Egypt Basic Managerial Skills Course provider - Credit Agricola Egypt Trade finance course Course provider - Credit Agricola Egypt Vision plus system for credit cards Course provider - Credit Agricola Egypt Oracle system for credit cards Course provider - Credit Agricola Egypt CMS system for ATM cards Course provider - Credit Agricola Egypt Flexure system Course provider - Credit Agricola Egypt Online Administrators system Course provider - Credit Agricola Egypt Tele Sales Course provider - Quest - undefined

National Bank of Egypt
01.2004 - 1 2006

Training & Self-development: Advanced Financial accounting course Course Provider-Ain shams university Oil and Gas Accounting course ` Course Provider-Ain shams university Anti-Money Laundry course ( (Course providerالمصري المركزي البنك المصري المصرفي المعهد Compliance in Retail Banking Course provider - Credit Agricola Egypt Leader ships course Course provider - undefined

The Institute of International
Hala Abdel Moneim Aly