Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hamas Hosny

New Cairo

Summary

Dynamic trainer and customer service representative with a proven track record at Teleperformance. Adept at fostering professional growth through excellent communication and active listening. Passionate about creating positive experiences and resolving conflicts effectively, driving high satisfaction ratings and team success. Committed to empowering others and enhancing organizational performance.

Overview

8
8
years of professional experience
1
1
Certificate
2
2
Languages

Work History

Trainer

Teleperformance
01.2024 - 02.2025

Experienced and motivated trainer with a strong background in delivering engaging and effective training sessions. Skilled in developing learning materials, coaching individuals and teams, and fostering professional growth. I’m passionate about helping others unlock their potential through clear communication, interactive learning, and practical guidance. Dedicated to creating a positive learning environment that drives both personal and organizational success.

Customer Service Representative

Teleperformance
01.2022 - 01.2024

Experienced customer service representative with strong communication and problem-solving skills. I’m passionate about creating positive customer experiences, handling inquiries efficiently, and resolving issues with empathy and professionalism. I’m confident in managing customer interactions through calls, chats, and emails while maintaining high satisfaction ratings. Looking forward to contributing to a supportive and customer-focused team.

English Teacher

China
01.2017 - 12.2019
  • Prepared and implemented lesson plans covering required course topics.

Education

Bachelor Degree of Chinese Language - Business

Zhejiang Normal University
China
04.2001 -

Skills

Excellent verbal and written communication

Certification

Tefl

Languages

English
Full Professional
Chinese (Mandarin)
Professional Working

Timeline

Trainer

Teleperformance
01.2024 - 02.2025

Tefl

02-2022

Customer Service Representative

Teleperformance
01.2022 - 01.2024

English Teacher

China
01.2017 - 12.2019

Bachelor Degree of Chinese Language - Business

Zhejiang Normal University
04.2001 -
Hamas Hosny