Summary
Overview
Work History
Education
Skills
Skype Id
Awards
Timeline
Generic
Hamdy Elgamal

Hamdy Elgamal

Cairo

Summary

Visionary and Result oriented Senior IT Director, with Both Banks and Telecommunications focused experience working in international organizations in USA, Saudi Arabia, and Egypt. Specializing in Banking Information Systems with solid banking operations based on strong business analytical skills and Financial Management / Accounting systems Participated into 4 migrations of Core Banking Systems (T24, Flexcube, , Bankmate, Misys) including Feasibility study, Contract & SOW agreement, Gap Analysis, Data Migration and Conversion process, System Setup and Go live implementation. Telecommunications Experience working for Orange Egypt, and (AMD) Advanced Micro devices in USA both for more than 9 years, building solid ITSM system using HPSM, and ServiceNow using the ITIL v3 best Practices.

Overview

27
27
years of professional experience

Work History

IT Associate Director

Commercial International Bank - CIB
03.2016 - Current
  • Lead the definition, architecture, development, implementation, maintenance and support of the IT enterprise Service monitoring department with global scope on all the Banks IT services using HP monitoring tools (NNMi, HP BSM, HP BPM, HP Sitescope, HP Omi ), and HP Service Manager for ITSM functions
  • Supervise the IT service management functions starting from the ITSM processes architecture, the incidents management, change management, configuration management, service desk, and event management integration and delivery
  • Manages the day-to -day operations of service monitoring department including directing staff, who support administrative computing, networking, user services, and telecommunications
  • Participate in the IT department's operational and strategic planning, which includes fostering innovation, organizing and planning projects and negotiating resource allocation in support of an integrated technology roadmap
  • Execute special projects and large-scale implementations, as needed Develop and implement a customer service platform to serve the organization in every aspect
  • Ensure the security and protection of corporate information systems and equipment; align IT risk management initiatives and lead all disaster recovery plans
  • Conduct research on technologies and make determinations on the probability of implementation success
  • Establish strategic service provider partnerships and efficient IT vendor management disciplines
  • Design, establish, and maintain a network infrastructure for local and wide area connectivity and remote access
  • Consult with administration, department managers, and manufacturing representatives to exchange Information, present new approaches, and to discuss equipment/system changes
  • Participate in vendor contract negotiations for all new computer equipment and software purchased for the corporation
  • Create a cost-benefit analysis as well as supporting a detailed definition of data requirements and departmental workflows
  • Ensure compliance implmentation of the CBE regulations, and the internal controls regulations
  • Proven IT leadership including subject matter expertise and a record of accomplishment in developing and executing strategies that provide value to both internal and external clients.

ITSM Transformation Senior Consultant

AMD-Advanced Micro Devices
12.2013 - 02.2016
  • Responsible for managing the IT Service management functions that includes but not limited to (IT Change management, IT Incidents management, IT configuration management, IT Problem management, CMDB ) Lead the ITIL service management Transformation project for AMD, elevating the ITIL Maturity level from 1.5 to 4
  • Lead the definition, architecture, development, implementation, maintenance and support of the IT enterprise Services department with global scope on all the Banks IT services using HP monitoring tools (NNMi, HP BSM, HP BPM, HP Sitescope, HP Omi ), and HP Service Manager for ITSM functions
  • Measure the ITSM existing Processes as Change, Problem, Incident Management and Assets inventory management to perform a continuous Performance analysis
  • Set the Processes SOPs (Standard Operations Procedures) and align it with the Operations standards and Business targeted SLAs
  • And Operational KPIs
  • Implement a complete design and Operational Processes conversion on ServiceNow ITSM tool
  • Conduct Knowledge Transfer sessions for Executive and Senior management Technology and business leads
  • Set Program Management standards for the uCMDB (Configuration management Data Base) implementation Project
  • Lead an integration program for the the ITSM Processes with the uCMDB and the required Processes interfaces
  • Introduce more ITIL service management Processes in accordance with the improvement of the ITIL Maturity level (Availability management, Capacity management, Security management, Continuous service improvement management
  • Provide consulting, training and support to IT and business personnel in the use of Enterprise Change Management and change control tools and procedures
  • Drive the effective and efficient delivery of ITIL processes (such as Change, Problem, Incident Management and Production Readiness) that align with business and IT strategy Establish key departmental metrics and drive to achieve results while assuring our overall IT commitment to operational excellence and customer service Play a key role in the transformation of the organization including maturing service management processes
  • Help develop and maintain a flexible organizational structure that ensures the best utilization of internal and external human resources
  • Directly manage a team of Technical Analysts with a wide range of experience and expertise
  • Team members often include a blend of associates and contractors
  • Ensure that Technical Analysts are using accepted processes and methods which include ITIL best practices and ITSM disciplines Initiating ITIL Functional Processes Change management, and Configuration management (uCMDB), SLA, Incident management, Problem management
  • Ensure service and stability levels are met or exceeded year over year
  • Responsible to develop continuous improvement plans that will help achieve higher service levels, improved stability, and customer satisfaction

Head of IT Service Management

MobiNil (Egyptian Company for Mobile Services)
01.2005 - 11.2013
  • Manage the execution of day to day IT service management tasks, with the service management functional managers (Problem Management, change Management, Availability Management) Head the CAB functions, problem updates and reviews, post change implementation reviews, daily and weekly performance reports
  • Develop and oversee execution of process improvement programs for implemented Service Management processes (change, problem, Availability management) Meeting with stakeholders to discuss Service Management Process performance, audits, training and areas for improvement
  • Interacts with other functional and business leaders to ensure appropriative methodologies are deployed, understood, followed, and effective
  • Participate in BSCS billing Migration process through its life cycle, systems requirements validation, testing, Project Change management requests, till the implmentation on the operations environment
  • Analyze, design and implementation Service management solutions and tools, HP open view, and Service Center Develop, maintain and execute regular reporting against Service Management performance indicators
  • Mentors, interacts, and ensures cross-team and cross-department cooperation
  • Participates in a collaborative team environment functioning within the ITIL Best Practices
  • Presenting, Training and Consulting staff on Service Management processes
  • Expresses recommendations based on client desires, product architecture, cost, quality, and delivery timelines
  • Provide ongoing Change Management functions for all application and infrastructure changes
  • Responsible for implementing best-practice-based change management standards, policies, processes, and tools
  • Responsible for assisting in the effective development and implementation of ITIL processes and Sarbanes Oxley compliant Change management methodology to ensure that all information systems and services meet the company standards and end-user requirements
  • Assist in developing change management process for all aspects of the systems: Network, web and intranet applications
  • Monitor compliance with change standards and procedures and report deviations to management
  • Responsible for educating existing personnel in change control concepts and practices, including other teams
  • Responsible for the development and maintenance of change documentation detailing departmental standards, policies, and procedures
  • Provide consulting, training and support to IT and business personnel in the use of Enterprise Change Management and change control tools and procedures
  • Recommend action to ensure application and infrastructure changes take place and be involved or take remedial action, and where appropriate take the necessary steps to ensure effective outcomes
  • Make recommendations for effective deployment of resources to achieve change outcomes
  • Work closely with development and IT managers to ensure that appropriate scope, estimation and resources are being assigned to implementation processes
  • Work with Project Management team to ensure compliance with documented project requirements
  • Ensure quality assurance measures are included in each project life cycle
  • Assist in the definition, implementation, and constant monitoring and improvement of change management processes, standards, tool, methodologies, and metrics
  • Ensures that all team members are receiving adequate and appropriate training necessary to be successful in their roles
  • Ensure compliance of audit requirements
  • Tracks progress of audit point resolution and reports status to management.

IT Operations and user Support Manager

National Bank of Abu Dhabi
01.2002 - 12.2004
  • In Charge of managing the bank daily IT operations, that includes 10 branches with a large WAN communication Network (Digital, FR, Leased lines, and VPN Connectivity with the Bank H.O
  • In Abu Dhabi
  • Managing the Bank ATM network of (9) ATM Machines (SPARROW HAWK) with support of the Egyptian Banks Company ATM Switch (123) and Master Card international connection
  • Managing the systems operators for An integrated Card Management system for the Cash plus service (ATM Cards ) Managing the systems operators for SWIFT (Turbo SWIFT, Turbo Connect) fund transfer system between the bank and its correspondent bank nationwide and international banks
  • Managing the systems operators for the Core Banking system for the bank local network using MISYS products (BankMaster, BranchPower, BEAM) Managing the systems operators for the Bank Parent Domain Server for Egypt Area and its children servers in the local Branches distributed nationwide using Windows 2000 Server, DNS, DHCP, RAS Technology and active directory structure
  • Supporting Systems technical issues with the concerned staff in the area of Communications, business analysis, networking and end-user support whenever needed
  • Plan And Manage Backup and Recovery Policies and strategies
  • Plan Disaster recovery plans for the Data Centre.

IT Quality Assurance Manager & IT Projects Manager

Egyptian American Bank
07.1997 - 01.2002
  • In Charge of Setting Core Banking Systems Security procedures and controls Networking Firewalls, VPN Security Systems tests, and Solutions Acceptance testing
  • Change Management and control (ALDON), End-User Acceptance and test implementations procedures
  • Year 2000 Business Continuity planning (BCP) project manager - in charge of planning and implementing the plan of the Egyptian American bank (29 branches) for the year 2000 compliance and conversion and Business continuity of any software that may be required; managing the Y2K analysis and programming team
  • Oracle Financials Services Applications (OFSA) Project Manager, generating Profitability reports and advice for NEW Line of Banking and finance products depending on their Cost/Benefit Break Analysis using Oracle financials Analyzer (OFA)
  • Image & archiving project manager -in charge of planning and implementing of the EAB replacement plan of the microfilms with a new document processing systems for all the branches using centralized document processing system (BYTEQUEST, document processing system) and high speed Fujitsu scanners with a Plasmon juke boxes
  • Perform the AS/400 technical support engineer functions duties while he is not doing all the AS/400 system engineering and technical support duties
  • Perform the Quality Assurance Duties (change Management and control, User Acceptance test and procedures).

Education

B.Sc. - Computer science & Information Systems

Sadat Academy for management sciences

PhD - Management information Systems

Provident University
11.2023

Ms.S - computers Science

University of Texas in Austin
10.2014

Skills

  • Certified ITIL v3 Expert
  • ITSM solutions Architect and implementation ServiceNow, and HP Service manager
  • IT service monitoring sloution Architect Using HP ALM, SiteScope, OMi, and NNM
  • Certified Six Sigma Green Belt
  • Core Banking solution Architect and implementation BankMaster, Bankmate, Flexcube, T24, Misys
  • Telecommunications IT Operations management and Service Delivery Expert
  • Certified IT Project Manager
  • ERP Functional consultant - SAP, Great Plains e-Enterprise and MS business solution
  • BSCS Billing systems implmentation and migration experience
  • ORACLE Financials Services Applications (OFSA) Project Management
  • IBM Image Plus System implmentation using and WF Business Analysis and design
  • Certified UNIX Systems Administrator
  • Certified IBM AS/400 Systems Administrator
  • Certified Systems Analyst and Designer – IBM
  • Data Warehousing and ERP systems Implementations and project management
  • IT Quality Assurance and Audit Management
  • IT Disaster and Recovery Project
  • Networking implementation (VPN, Firewalls, proxy, Routers administrations)
  • Electronic funds transfer systems administration (Turbo SWIFT & Turbo Connect)

Skype Id

hmdeg66

Awards

  • Listed in the MARQUIS WHO'S WHO IN THE WORLD ENCYCLOPEDIA FOURTEENTH EDITION 1997.
  • An active member of IEEE (institute of electrical and electronics engineers-computer society) New Jersey -USA. SINCE NOV. 1993.
  • Member at the Information Systems Audit & Control Association (ISACA), USA, Since April 2000

Timeline

IT Associate Director

Commercial International Bank - CIB
03.2016 - Current

ITSM Transformation Senior Consultant

AMD-Advanced Micro Devices
12.2013 - 02.2016

Head of IT Service Management

MobiNil (Egyptian Company for Mobile Services)
01.2005 - 11.2013

IT Operations and user Support Manager

National Bank of Abu Dhabi
01.2002 - 12.2004

IT Quality Assurance Manager & IT Projects Manager

Egyptian American Bank
07.1997 - 01.2002

B.Sc. - Computer science & Information Systems

Sadat Academy for management sciences

PhD - Management information Systems

Provident University

Ms.S - computers Science

University of Texas in Austin

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Hamdy Elgamal