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HAMDY ELGAMAL
IT Director
Cairo
Summary
Experienced Senior IT Director with over 20 years of expertise across banking and telecommunications sectors in the USA, Saudi Arabia, and Egypt. Adept at overseeing IT operations, service management, and system migrations, with a focus on Core Banking Systems (T24, Flexcube, Bankmate, Misys). Proven track record in leading IT Service Management (ITSM) transformations and implementing ITIL best practices. Extensive experience in disaster recovery planning, vendor management, and IT project management. Strong ability to develop innovative solutions and improve operational efficiency while ensuring compliance with industry standards.
Overview
23
23
years of professional experience
6
6
Certifications
4
4
Languages
Work History
IT Associate Director
Commercial International Bank (CIB)
03.2016 - Current
- Lead the design, development, and implementation of IT service monitoring for CIB’s global IT services, using tools such as HP BSM, HP Sitescope, and HP OMI
- Oversee ITSM functions, including incident, change, and configuration management, ensuring seamless service delivery and compliance with regulatory standards
- Manage a team of IT professionals, delivering operational efficiency and cost-effective solutions across IT service monitoring and support
- Implement disaster recovery plans and ensure the security and protection of corporate IT assets
- Collaborate with senior leadership in strategic IT planning and resource allocation to align technology with business objectives
- Spearhead vendor management initiatives, ensuring efficient partnerships and high-quality service delivery
ITSM Transformation Senior Consultant
AMD (Advanced Micro Devices)
12.2013 - 02.2016
- Company Overview: USA
- Led the ITIL transformation project, elevating AMD’s ITIL maturity level from 1.5 to 4, enhancing service management processes across the organization
- Designed and implemented ITSM processes (Change, Problem, Incident Management) using ServiceNow, aligning with business and IT strategies
- Managed global IT service operations, optimizing process performance and meeting key operational KPIs
- Directed the integration of ITSM processes with the uCMDB, improving configuration management across systems
- Conducted training sessions for senior management and technology teams, ensuring effective use of ITSM tools and processes
- USA
Head of IT Service Management
MobiNil (Orange Egypt)
01.2005 - 11.2013
- Managed day-to-day ITSM operations, including change, problem, and availability management, ensuring service stability and compliance with SLAs
- Directed the implementation of HP OpenView and Service Center for IT service management, improving operational efficiency
- Led the BSCS Billing System migration, ensuring a smooth transition and minimal disruption to business operations
- Coordinated training and process improvement initiatives, elevating ITSM processes and increasing team effectiveness
- Developed and executed comprehensive reporting systems, measuring ITSM performance and driving continuous improvement
IT Operations User Support Manager
National Bank of Abu Dhabi
01.2002 - 12.2004
- Company Overview: UAE
- Managed IT operations for 10 branches, ensuring effective communication networks and operational uptime
- Oversaw the ATM network and core banking systems, ensuring smooth daily operations and secure transactions
- Planned and implemented backup and disaster recovery strategies, ensuring business continuity
- Supported the implementation of various banking applications, including SWIFT and Turbo SWIFT for fund transfers
- UAE
Education
PhD - Management Information Systems
M.S. - Computer Science
B.Sc. - Computer Science & Information Systems
Skills
ITIL v3 Expert
ITSM Solutions Architecture
Core Banking System Architecture
IT Service Monitoring
Project Management
ERP Solutions
Telecommunications IT Operations
IT Disaster Recovery & Business Continuity Planning
Data Migration & System Integration
Vendor & Contract Management
IT Risk Management
UNIX & IBM AS/400 Systems Administration
Change Management & Process Optimization
Operating Systems
Databases
Tools
Networking
Languages
ERP Systems
Certification
Certified ITIL v3 Expert
Awards And Memberships
- Listed in Marquis Who's Who in the World Encyclopedia, 14th Edition (1997)
- Member, IEEE Computer Society (USA)
- Member, Information Systems Audit and Control Association (ISACA)
Interests
Travel
Footbal
Music
Timeline
IT Associate Director - Commercial International Bank (CIB)
03.2016 - Current
ITSM Transformation Senior Consultant - AMD (Advanced Micro Devices)
12.2013 - 02.2016
Head of IT Service Management - MobiNil (Orange Egypt)
01.2005 - 11.2013
IT Operations User Support Manager - National Bank of Abu Dhabi
01.2002 - 12.2004
Provident University - PhD, Management Information Systems
University of Texas - M.S., Computer Science
Sadat Academy for Management Sciences - B.Sc., Computer Science & Information Systems