Hamza Shaban
Pre Sales Engineer
10th of Ramadan City,C
Summary
Pre-Sales Engineer with a background in IT infrastructure, solution design, and client consultation. Adept at translating customer requirements into tailored solutions that align with business goals. Strong communication and problem-solving skills, ensuring smooth collaboration between sales, technical teams, and clients. Proven ability to support IT projects, provide technical guidance, and enhance operational efficiency through innovative solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Engineer
Sumitomo Electric Wiring Systems
01.2021 - Current
- Provided technical pre-sales support by evaluating customer needs and recommending appropriate IT solutions
- Assisted in network design, LAN layout extension, and system optimizations to improve production efficiency
- Supported IT infrastructure deployment, ensuring seamless integration of hardware, software, and security updates
- Collaborated with the IT and sales teams to develop proposals, conduct product demonstrations, and address client concerns
- Ensured efficient helpdesk support and troubleshooting, reducing system downtime and improving user experience
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- increased productivity and streamlined operations.
IT Support Engineer (Training)
Sheraton
01.2020 - 01.2021
- Provided first-level technical support to end-users, addressing hardware/software issues to maintain operational efficiency
- Assisted in system upgrades, preventive maintenance, and security patches, ensuring compliance with IT standards
- Worked closely with service providers to facilitate seamless IT service delivery and infrastructure expansion
Education
Bachelors - Computer Science
01-2019
Skills
- Pre-Sales Consultation & Solution Design
- Technical Presentation & Product Demonstration
- Client Requirement Analysis & Customization
- IT Infrastructure & System Optimization
- Networking (CCNA, CCNA Security, MS Azure)
- Project Management & Troubleshooting
- Customer Relationship Management (CRM)
- Problem-Solving & Team Collaboration
Certification
- CCNA & CCNA Security Cisco
- Microsoft Azure Fundamentals
- IT System Administration & Maintenance
Personal Information
Title: IT System Admin - Pre Sales Engineer
Languages
Arabic
Native language
Arabic
Proficient
C2
English
Upper intermediate
B2
German
Elementary
A2
Timeline
IT Engineer - Sumitomo Electric Wiring Systems
01.2021 - Current
IT Support Engineer (Training) - Sheraton
01.2020 - 01.2021
Higher Technological Institute - Bachelors, Computer Science
- CCNA & CCNA Security Cisco
- Microsoft Azure Fundamentals
- IT System Administration & Maintenance
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