Hana Amr El-Assiouty
Freelancer Technical Product Owner
New Cairo
Summary
Motivated and detail-oriented professional with a solid foundation in software development and analysis. Experienced in monitoring, observability, and system performance optimization. Proven ability to design effective solutions, train team members, and collaborate across teams to ensure seamless integration of tools and processes. Dedicated to identifying and resolving issues proactively to enhance system reliability and performance.
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Technical Product Owner
Freelancer
09.2024 - Current
- Created detailed user stories, effectively managing the product backlog.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Analyzed customer feedback to identify areas for improvement.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
Claims and Collection Specialist
Geidea
10.2023 - Current
- Monitored transaction data to detect anomalies and ensure system reliability, reducing downtime and mitigating risks
- Designed and implemented dashboards for real-time insights into operational performance
- Investigated and processed disputes in collaboration with financial institutions, delivering resolutions within strict time frames
- Provided recommendations for optimizing workflows and improving dispute resolution processes
Operations Handler
Fat Film Stop
09.2021 - 05.2022
- Managed and monitored operational tasks, ensuring smooth execution of customer deliverables and meeting deadlines
- Improved administrative workflows and implemented efficient scheduling processes
- Collaborated with teams to address system inefficiencies and enhance service quality
Sales and Legal Intern
TPAY Mobile
07.2022
- Conducted detailed analysis to support sales and legal operations, aligning actions with organizational goals
- Collaborated with teams to optimize performance metrics and customer satisfaction
Financial Inclusion Intern
Commercial International Bank (CIB)
07.2021 - 08.2021
- Analyzed financial statements, identifying trends and areas for operational improvement
- Reconciled accounts to enhance accuracy and reliability
Education
Bachelor of Business Information Systems - Business Information System
Helwan University
CairoSkills
Monitoring and Observability Tools
Performance Analysis and Optimization
Incident Management
SQL
HTML
Software Testing
undefinedCertification
McKinsey Forward Program, McKinsey & Company, Focused on leadership and strategic thinking.
Keyprojectsandcontributions
- New Relic Dashboard Design: Demonstrated expertise in creating intuitive dashboards for real-time performance monitoring.
- Synthetic Monitoring Setup: Configured simulations to preemptively identify potential system issues.
- Mentorship and Training: Provided guidance to team members on observability tools and best practices, scaling organizational capabilities.
- Documentation Development: Maintained detailed records of monitoring setups, processes, and recommendations, ensuring knowledge transfer.
Timeline
Technical Product Owner
Freelancer
09.2024 - Current
Claims and Collection Specialist
Geidea
10.2023 - Current
Sales and Legal Intern
TPAY Mobile
07.2022
Operations Handler
Fat Film Stop
09.2021 - 05.2022
Financial Inclusion Intern
Commercial International Bank (CIB)
07.2021 - 08.2021
Bachelor of Business Information Systems - Business Information System
Helwan University
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