Hana Goulthorpe-Payne

• Processed returns, conducted exchanges and issued refunds for customers
• Assisted customers by providing information on current sales promotions
• Handled various tasks concurrently, maintaining excellent customer service
• Enhanced customer experience by ensuring tidy and organised store displays
• Processed card and cash payments while maintaining efficient and accurate till operations
• Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
• Organised and packed customer orders using wrapping and bagging techniques.
• Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
• Collaborated effectively with team members to meet sales targets.
• Improved customer service by efficiently handling queries and complaints.
• Built strong relationships with regular customers for repeat business.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

• Managed time effectively to meet deadlines.
• Provided customer service, delivering high levels of satisfaction.
• Helped enhance brand image through polite and respectful telephone manners.
• Generated interest in available goods and services to increase sales.
• Helped with handling inbound telephone calls from interested customers.
• Processed orders quickly, providing customers with accurate order information.

• Assisted in visual merchandising tasks resulting in an engaging store layout.
• Managed queue effectively during busy periods, reducing wait time for customers.
• Designed visually pleasing in-store and window displays to promote inventory and encourage customer purchases.
• Enhanced customer satisfaction by providing excellent product knowledge and advice.
• Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Updated product labelling and pricing to reflect discounts and offers.

• Kept animal cages spotlessly clean to minimise infection risks.
• Bathed animals for maximum cleanliness and comfort.
• Ensured optimal living conditions for rescued animals to promote good health and positive behaviour.
• Fostered strong bonds with each animal in care, encouraging trust and reducing anxiety levels.
• Facilitated early detection of health issues by performing

thorough health checks, including eye, ear, and dental examinations.

• Ensured continuity of care by recording cats eating and activity

habits in Animal Shelter Manager.