Hanan Fat-hy

• Proven ability to develop and implement creative solutions to complex problems.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Project Experience

Commercial

Nobles Junior Jewellery shop

in Sharm Elshikh Airport

Non Commercial

Many Appartments

● Processes transactional activities in line with Vodafone standards, policies and processes.

● Provides accurate and timely action within the SL.

● Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g., to activate services, solve claims and complaints, apply discounts)

● Uses time proactively and efficiently to deliver on service targets.

● Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers.

● Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions.

● Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution.

● Communicating with Sales team and meet with them to do forecasting.

● Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

● Activate new lines immediately after verifying the documents and ATP of the customer.

● Handling Vodafone Corporate Customer' Requests and inquiries to activate new corporate lines

● Verifying Customers to confirm adding new lines according to company policy and accounts eligibility.

● Contacting the concerned parties in other departments to solve the customers' problems and issues related to activation

● Working on achieving the required KPIs.

● Helping and supporting the teammates in order to raise the business awareness and team spirit between the team members

Manage and leads team, communicates company goals and Deadlines to the team. Motivates team members and Assesses performance. Provides help to management,

Including hiring and training, and keeps management Updated on team performance and results.