HANAN MAGDY
Cairo
Summary
Results-driven HR Business Partner with extensive experience aligning HR strategies with business goals. Skilled in employee relations, talent management, and organizational development. Proven ability to foster a positive workplace culture, improve employee retention, and drive operational efficiency. Strong interpersonal and leadership skills with expertise in coaching, compliance, and employee engagement. Background in psychology enhances conflict resolution and team collaboration, allowing for effective navigation of challenges and promotion of a collaborative work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior HR Business Partner
Teleperformance
07.2021 - Current
- Partner with leadership to align HR strategies with business objectives, improving workforce efficiency
- Lead initiatives for employee engagement, performance management, and career development
- Conduct exit interviews, analyze feedback, and develop strategies to improve retention
- Ensure compliance with labor laws, company policies, and ethical business practices
- Spearhead diversity and inclusion programs to foster a more inclusive work environment
Subject Matter Expert
Teleperformance
12.2020 - 07.2021
- Provided expert guidance on HR policies and employee relations issues
- Trained and mentored new employees, ensuring seamless onboarding and policy integration
- Collaborated with multiple departments to enhance HR operations and improve organizational culture
Customer Support Representative
Teleperformance
06.2020 - 12.2020
- Delivered high-quality customer service while resolving complex client concerns
- Provided training support to junior representatives and contributed to knowledge-sharing sessions
Community Support Representative
Uber
09.2017 - 06.2020
- Provided customer service across multiple support platforms (email, chat, phone)
- Trained and mentored new hires, improving team performance and knowledge-sharing
- Analyzed customer feedback to improve processes and enhance service delivery
Psychologist Intern
Private Clinic
10.2013 - 05.2017
- Conducted patient assessments, developed treatment plans, and provided therapeutic support
- Assisted in crisis intervention and implemented behavioral therapy techniques
Education
Bachelor of Arts - Psychology
Ain Shams University
09.2007
Skills
- Labor relations
- Workforce planning
- Talent management
- HRIS management
- Recruitment strategies
- Leadership coaching
- Coaching leadership
- Employee engagement
Certification
- Psychological Health Consultant Diploma – Manhattan International Foundation
- Behavioral Therapy Diploma – Manhattan International Foundation
- Stanford Binet Intelligence Scale 5th Edition Certification
- Academic IELTS – British Council
Affiliations
The Egyptian Psychologist Association, NGO, Member
Languages
English
Arabic
Hobbies and Interests
- Traveling
- Dancing
- Swimming
- Festivals
Interests
Traveling Dancing Swimming Festivals
Timeline
Senior HR Business Partner
Teleperformance
07.2021 - Current
Subject Matter Expert
Teleperformance
12.2020 - 07.2021
Customer Support Representative
Teleperformance
06.2020 - 12.2020
Community Support Representative
Uber
09.2017 - 06.2020
Psychologist Intern
Private Clinic
10.2013 - 05.2017
Bachelor of Arts - Psychology
Ain Shams University
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