HANEEN ABU ELFOTOH ASKAR
Egypt ,Haram
Summary
An applicant with the administrative mindset and high coordination skills in addition to overall 5 years of experience in management assistance and almost 3 Years as a team leader, Seeking a full-time job at Management Field, to utilize practical well-rounded expertise in handling all management-related responsibilities with high efficiency along with a good knowledge of dealing with customers and engaging departments’ teams, to add value in implementing management functions.
Overview
2026
2026
years of professional experience
21
21
years of post-secondary education
Work history
Team leader
Intelcia
6th of October City, Giza
2022.09 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or challenging workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing, and shift changeover procedures for seamless operations.
- Led shifts and motivated team to have customer satisfaction and resolve issues
Subject matter expert
Intelcia
6th of October City, Giza
2021.09 - 2022.09
- Collaborated with diverse teams to offer guidance and knowledge to drive progress.
- Documented processes and best practices to form consistent framework for ongoing operations.
- Investigating issues affecting group operations, preparing reports and helping correct problems.
- Helped agents learn best practices for resolving issues and handling customers.
- Helping agents improve their numbers
Customer service representative
Intelcia company
6th of October City, Giza
2020.01 - 2020.09
- Resolved customers' technical and financial issues
- Handling customers' complaints and providing appropriate solutions
Customer service representative
Teleperformance
Mohandessin, Giza
2018.07 - 2020.01
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
office manager
Sharkia mills company for rice manufacture
2012.01 - 2018.02
- Maintain Commercial Director office services by organizing office operations and procedures
- Coordinate all bookings and reservations for C-level management for local and abroad
- Provide administrative oversight
- Type all formal letters on computer and create all commercial reports
- Translate all letters come from foreign companies
- Schedule meeting, timely attendance and reporting of Sales force personnel and commercial team members
- Handled all the LG management requests (issuance, dues, release dates)
- Negotiate the terms of an agreement and closing sales; reviewing own sales performance, aiming to meet or exceed targets
- Administer Business development activities and research.
English instructor
Mr Mohamad El sadeq academies (getting & target)
Zagazig, Sharqia
- Teach English language as a second language
- Translate academic articles
- Plan for new curriculum about English skills (reading, writing, listening, & speaking).
- Engaged with students through conversational language, simplifying curriculum into relevant, understandable information.
- Monitored difficulties in students to provide extra coaching and assistance.
- Delivered key academic concepts using engaging teaching methods, improving student understanding.
Free Lance English Instructor and private English Teacher
.
2015.01 - 2018.01
- Teaching English basics and phonics
- Teaching English grammar and writing
- Observing different abilities to learn English.
- Taught spelling, pronunciation and sentence structure to form basic foundation of language.
- Engaged with students through conversational language, simplifying curriculum into relevant, understandable information.
English teacher
El Masrya Islamic international school
2013.09 - 2014.01
- Teaching English language for elementary students
- Plan lessons, worksheets, and activities
- Make some activities with students
- Observe students through their breaks
- Make exams for students.
English instructor
British institute in zagazig
zagazig , zagazig
2010.01 - 2011.01
- Teaching English language
- Managing class to control students and let them benefit from the class
- Make role plays.
Free Lance translator
- Translated academic and medical articles for master and PhD students.
Education
pre-master degree in mental health - undefined
Zagazig University
2011.01 - 2012.04
special diploma in mental health - undefined
Zagazig University
2010.01 - 2011.04
professional diploma in mental health - undefined
Zagazig University
2009.01 - 2010.04
bachelor of specific education department of English - undefined
zagazig university
2005.01 - 2009.04
undefined
the experimental language school for girls (in zagazig)
1993.01 - 2005.04
Skills
- Office (Upper Intermediate)
- Leadership skills
- Client account management
- Operational support
- People management
- Critical thinking
- Qualitative analysis
About me
- Place of birth: begdad,iraq
- Date of birth: 05/07/88
- Nationality: Egyptian
- Marital status: Single
Timeline
Team leader
Intelcia
2022.09 - Current
Subject matter expert
Intelcia
2021.09 - 2022.09
Customer service representative
Intelcia company
2020.01 - 2020.09
Customer service representative
Teleperformance
2018.07 - 2020.01
Free Lance English Instructor and private English Teacher
.
2015.01 - 2018.01
English teacher
El Masrya Islamic international school
2013.09 - 2014.01
office manager
Sharkia mills company for rice manufacture
2012.01 - 2018.02
pre-master degree in mental health - undefined
Zagazig University
2011.01 - 2012.04
English instructor
British institute in zagazig
2010.01 - 2011.01
special diploma in mental health - undefined
Zagazig University
2010.01 - 2011.04
professional diploma in mental health - undefined
Zagazig University
2009.01 - 2010.04
bachelor of specific education department of English - undefined
zagazig university
2005.01 - 2009.04
undefined
the experimental language school for girls (in zagazig)
1993.01 - 2005.04
English instructor
Mr Mohamad El sadeq academies (getting & target)