Haneen Hamada
Computer Science Student
Alexandria,ALX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced working with teams to produce impactful, leading-edge websites that engage customers and deliver business results. Well-versed in design standards and user preferences. Logical and results-driven Web Developer dedicated to building and optimizing user-focused websites for customers with various business objectives. Judicious and creative when crafting effective websites, apps and platforms to propel competitive advantage and revenue growth. Technically proficient and analytical problem solver with calm and focused demeanor.
Overview
1
1
year of professional experience
4
4
Languages
Work History
Call Center Agent
Pbs
Alexandria, Egypt (Remote)
07.2023 - 08.2023
- Increased efficiency and team productivity by promoting operational best practices.
- Continuously updated personal knowledge of industry trends and company news, staying informed on relevant topics that could impact customers'' experiences or concerns.
- Balanced competing priorities under pressure without compromising the quality of service provided.
- Responded proactively and positively to rapid change.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Agent
Fitcamp Gym
Alexandria, Egypt, Egypt
05.2022 - 09.2022
- Collaborated with marketing team to develop targeted promotional materials for specific industries.
- Generated new leads through networking and attending industry events.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating deep understanding of their business and industry.
- Served customers with knowledgeable, friendly support at every stage .
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
Education
High School Diploma -
Kaumeya Language School
Alexandria, Egypt 04.2001 -
Skills
System Design
Account updating
Problem-solving skills
Customer service optimization
Computer Skills
Calm Under Pressure
Programming
Adaptability and Flexibility
Telemarketing expertise
Communicating with clients
Fluent in English
Scripting Languages: PHP, Python, Javascript
Data Security
System Design
Timeline
Call Center Agent
Pbs
07.2023 - 08.2023
Sales Agent
Fitcamp Gym
05.2022 - 09.2022
High School Diploma -
Kaumeya Language School
04.2001 -