Cooking, reading, watching movies, gym
Hani Naguib
Operations Specialist
Cairo
Summary
Dynamic Operations Specialist with proven expertise at MSC Shipping line & Sky World Cargo Services in logistics management and supply chain optimization over +10 years of experience. Skilled in negotiating contracts to achieve cost savings and enhancing customer satisfaction through effective communication. Adept at analyzing data to drive process improvements, ensuring compliance with international regulations while fostering strong vendor relationships.
Overview
21
21
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Operations Specialist
Sky World Cargo Services
02.2020 - Current
- Managing logistics operations Ocean/Air/Land by coordinating shipments and optimizing transportation routes, enhancing overall supply chain efficiency.
- Maintaining strong vendor relationships, negotiating favorable terms that contributed to cost savings and service reliability.
- Managing relationships with key suppliers, fostering partnerships that resulted in more favorable pricing terms and improved product availability.
- Achieving cost savings in transportation expenses by negotiating contracts with carriers/vendors and optimizing shipping costs.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiating transportation and logistics contracts to reduce shipping costs.
- Directing shipping rate requests and receiving of wide range of offers daily.
- Building and establishing relationships with staff and vendors.
- Analyzing customer requirements and providing customized logistics solutions.
- Maintaining excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Monitoring performance of logistics operations to identify areas for improvement.
- Creating and managed budgets related to logistics and transportation.
- Negotiating contracts to secure favorable rates and terms.
- Analyzing transportation data to identify trends, making recommendations that improved delivery timelines and reduced costs.
- Maximizing customer satisfaction with timely deliveries by coordinating closely with suppliers, carriers, and distribution centers.
- Collaborating with cross-functional teams to identify opportunities for process improvements, increasing overall operational efficiency.
- Conducting thorough analyses of competitor strategies and market trends, enabling the organization to stay ahead of the competition and maintain a competitive advantage in the logistics industry.
- Monitoring logistics performance and identified improvement opportunities.
- Resolving shipping discrepancies by coordinating customer and carriers communications.
- Managing loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Updating and maintaining databases to track shipments & keep customers updated .
- Devising routing plans and schedules to facilitate safe and timely delivery of goods to/from port/customer .
Ocean Export Specialist
MSC SHIPPING LINE
05.2004 - 04.2016
- Developing and maintained strong relationships with carrier`s worldwide agents, optimizing logistics solutions and ensuring competitive rates.
- Coordinating complex ocean export operations, ensuring compliance with international regulations and improving shipment accuracy.
- Managing documentation processing for exports, significantly reducing delays and enhancing customer satisfaction through timely deliveries.
- Implementing process improvements in export procedures, resulting in streamlined workflows and increased operational efficiency.
- Maximizing efficiency in cargo handling, ensuring accurate and timely dispatch of shipments.
- Enhancing customer satisfaction with timely communication on shipment statuses and issue resolution.
- Optimizing routing options based on various factors such as transit time, cost-effectiveness, and reliability of carrier services.
- Maintaining detailed records of all shipments, enabling accurate tracking .
- Resolving any discrepancies in billing or documentation promptly, safeguarding company reputation and client trust.
- Contributing to business growth through proactive identification of new sales opportunities within the ocean export market.
- Verifying shipments against documents to maintain accuracy.
- Documenting waybill data and dimensions and weights of cargo in system database.
- Following requirements and regulations for Reefer & dangerous goods handling.
- Providing tracking information to enable clients to monitor progress of shipments.
- Responding to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Coordinating shipments, determining timely transport of goods from point of origin to final destination.
- Staying on top of shipment locations and current status to update offices and customers.
- Maintaining open communication with global locations to facilitate smooth collaboration.
- Preparing accurate cost estimates for international shipments to provide clients with exact fees and information.
- Determining most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
- Negotiating with carriers to secure best possible rates for clients and control costs.
- Oversee cargo claims to investigate and resolve loss or damage issues during transit.
Skills
Supply chain management
Certification
Certificate - Customs clearance management
Interests
Timeline
Operations Specialist
Sky World Cargo Services
02.2020 - Current
Ocean Export Specialist
MSC SHIPPING LINE
05.2004 - 04.2016