Hania Mahmoud Tolba
Sales and Marketing Executive
Kafr Abdou
Summary
Experienced in sales and marketing, proficient in event and guest services management, customer relations, and complaint handling. With certifications in forgery detection, digital marketing, and property sales. Demonstrated strengths in negotiation, leadership, and data presentation, supported by expertise in business etiquette and sustainability practices.
Overview
6
6
years of professional experience
13
13
Certifications
Work History
Service Ambassador
Emirates National Bank of Dubai
02.2023 - Current
Remote Sales Reporting Manager & Admin Support
Claviger Middle East
10.2022 - 06.2023
Groups, Conferences & Events Sales Executive
Hilton Alexandria Green Plaza
09.2021 - 10.2022
Marketing Intern
Dreem Mashreq Foods
08.2019 - 08.2021
Customer Service Trainee
Qatar National Bank
08.2018 - 09.2018
Education
Faculty of Commerce & Business Management-Alex Uni
Marketing Department - English Section
04.2001 -
École Girard D'Alexandrie
High School
04.2001 -
Skills
Team Motivation and Leadership
Communication and negotiation abilities
Assertiveness, Accuracy and Precision
Data presentation skills
Guest Services
Event, Meetings and conferences management
Customer Focus and Relations
Complaint Handling, empathy and patience
Certification
Forgery, Counterfeit Detection and Signature Verification Certification - Egyptian Banking Institute - Central Bank of Egypt
Accomplishments
-Participated in Lebanon International Oratory Art Competition for Debates. (French / Arabic)-2019.
-One of the top 4 debaters in Bibliotheca Alexandrina French / Arabic Oratory Club. -2019.
-Best debater in Bibliotheca Alexandrina French / Arabic Oratory Club. -2015.
-Volunteer at Sporting Sea Scout and Girl Guides Group (2012-2019)
-Participated in England Chamboree 2014 (Scout International Camp).
-Participated in a School Exchange Camp in France. - 2012.
Languages
Arabic
Native language
Arabic
Proficient
C2
English
Proficient
C2
French
Upper intermediate
B2
German
Beginner
A1
Software
Microsoft Office
Salesforce CRM
Adobe Photoshop, Adobe illustrator and Canva
Hobbies
Traveling
Tufting
Scouting
Photography
Scuba diving
Horse riding
Timeline
Service Ambassador
Emirates National Bank of Dubai
02.2023 - Current
Remote Sales Reporting Manager & Admin Support
Claviger Middle East
10.2022 - 06.2023
Groups, Conferences & Events Sales Executive
Hilton Alexandria Green Plaza
09.2021 - 10.2022
Marketing Intern
Dreem Mashreq Foods
08.2019 - 08.2021
Customer Service Trainee
Qatar National Bank
08.2018 - 09.2018
Faculty of Commerce & Business Management-Alex Uni
Marketing Department - English Section
04.2001 -
École Girard D'Alexandrie
High School
04.2001 -
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