Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
CustomerServiceRepresentative
Hany Bashandy

Hany Bashandy

Mohandseen, Giza,GZ

Summary

Personal summary A competent and committed collection /credit controller with valuable experience of working in the finance departments of major companies. Knowledge of developing, implementing and maintaining effective and professional credit control systems. Highly focused on issues such as reviewing a company collection and credit control procedures and developing and implementing enhancements where required. A consistent track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing productivity, all to tight time scales and within budget. Looking to join a reputable organization that offers excellent opportunities for progression and development.

Overview

26
26
years of professional experience

Work History

Corporate Collection Manager

Giza Systems Integration
11.2019 - Current
  • Overseeing staff members and ensuring the accurate and timely invoicing of customers
  • Setting payment collection goals and targets for the department
  • Creating and implementing a strategy to improve the collection of outstanding credit
  • Implementing collection policies and procedures to avoid excessive outstanding credit
  • Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations
  • Implementing deadlines for invoicing and payment collection
  • Negotiating with customers in cases when non-payment occurs
  • Preparing monthly feedback reports on payment collections
  • Remaining informed of any legislative procedural training regarding debt collection
  • Training and mentoring of staff members in the collections department.
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Cultivated interpersonal skills by building positive relationships with others
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Identified issues, analyzed information and provided solutions to problems

Credit & Collection Manager

ORASCOM & Sumitomo Corp. Joint Venture
11.2007 - 10.2019
  • Responsible for assessing risk on new accounts by way of credit information provided, reading financial accounts and establishing trading histories
  • Also responsible for payments, debt recovery and L/G’s
  • Duties:
  • Making checks with banks about potential customer's credit rating
  • Having to make decisions as to whether to offer credit to client
  • Arranging terms and conditions for any financial agreements
  • Ensuring any payments are made on time and follow up dues aging
  • Follow up collection process and collectors
  • Follow on subsequent billings and effects collection of past due accounts
  • Involved in re-negotiating of agreements
  • Wrote cash flow forecasting reports
  • Ensured projects run to schedule and budget
  • Updating customer records & ensuring that the records are up to date
  • Identifying accounts that will require special attention or investigation
  • Visiting customers and travelling to business meetings
  • Sending out copy invoices, monthly statements and cash allocations
  • Manipulating data on excel and running age debt reports and L/G’s

Collections Specialist

Golden 5 Hotels & Beach Resort
07.1997 - 10.2007
  • Was responsible for developing hotel credit policy after consulting with other departments like, sales and marketing
  • Ensured that hotel was up to date with new credit management procedures and techniques
  • Duties:
  • Arranged and set up Direct Debit payment systems
  • Investigated misallocated cash and monies gone missing
  • Wrote detailed reports for credit manager
  • Stopped reservation or services to overdue accounts
  • Follow up collection process and collectors
  • Completed monthly and weekly reconciliations
  • Monitored retention balances
  • Corresponded with customers to negotiate clearance of their arrears
  • Followed up on final warnings sent to customers
  • Raised sales invoices
  • Allocated cash received
  • Experience
  • Personal
  • Able to work under pressure and to meet deadlines
  • Supervising and monitoring work of junior staff in credit team
  • Co-ordination and planning activities
  • Excellent communication skills and commercial acumen
  • Able to make sound financial decisions
  • Having hands on approach to day to day functions and activities
  • Financial
  • Experience of dealing with clients who have gone bankrupt
  • IT literate and able to use latest financial software tools
  • Knowledge of credit law and also in-house systems
  • Setting and monitoring credit limits
  • Possessing good understanding of Sage Line 50, Oracle, Word and Excel
  • Able to undertake complex reconciliations
  • Experience of credit information, credit insurance
  • Ability to develop company credit policy
  • Proven track record in achieving credit control collection targets
  • Experience of high volume collections
  • High attention to detail
  • Monitoring bad debts.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies
  • Supervised staff of collectors, monitoring phone calls and letters
  • Contacted customers to discuss late payments and options for remitting amounts due
  • Researched accounts and completed due diligence to resolve collection problems
  • Coded and entered at least [Number] invoices each day into in-house accounting software
  • Composed effective accounting reports summarizing accounts payable data
  • Posted receipts to appropriate general ledger accounts
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods
  • Conducted investigations of customer accounts and payment histories
  • Contacted clients with past-due payments and actively monitored payments due from clients
  • Reviewed, researched and corrected discrepancies and customer concerns
  • Established procedures for collection of past due amounts
  • Created daily and weekly cash reports for accounting management
  • Worked with legal resources and recovery teams to manage default issues
  • Documented interactions in computer database and updated information
  • Monitored payments due from clients and promptly contacted clients with past due payments
  • Successfully implemented new technologies and process automations to encourage continuous improvement
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials

Education

Some College (No Degree) - Accounting And Finance

Cairo University
Cairo, C

Skills

  • Collection analysis

Languages

Arabic
Native language
English
Advanced
C1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Corporate Collection Manager

Giza Systems Integration
11.2019 - Current

Credit & Collection Manager

ORASCOM & Sumitomo Corp. Joint Venture
11.2007 - 10.2019

Collections Specialist

Golden 5 Hotels & Beach Resort
07.1997 - 10.2007

Some College (No Degree) - Accounting And Finance

Cairo University
Hany Bashandy