Hany Ibrahim Mosallam
IT Manager
Cairo
Summary
Results-driven IT Manager with over twenty years of experience in leading IT operations within technology services, specializing in security, team leadership, and process improvement. Proven track record of enhancing system performance, ensuring compliance, and driving business growth through effective technology deployment and maintenance. Expertise in advanced technical support, cloud solutions, networking, and system administration utilizing modern technologies such as VMware, Azure, and Windows Server. Strong problem-solving abilities combined with a solid foundation in cloud security and architecture facilitate effective collaboration with executives to identify and implement strategic technology needs.
Overview
25
25
years of professional experience
30
30
Certifications
2
2
Languages
Work History
IT Manager
Egyptian Electricity Holding Company "MSC"
Cairo, Cairo Governorate
03.2023 - Current
- General Manager of Information Systems and Digital Transformation
- Advisor for Systems, Information, and Digital Transformation
- Data Center Manager
- I'm work for South Cairo Electricity Distribution Company, and I am seconded to the Medical Services Company affiliated with the Egyptian Electricity Holding Company.
- Responsibility:
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization's IT landscape.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Created and terminated user's accounts from start to finish in business applications.
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Serve as the first point of contact for IT support, resolving technical issues for over 300 users via phone, email, and in person.
- Manage Active Directory (On-Premises) & (Azure cloud): create, modify, and configure policies for new and existing users.
- Manage, monitor and install Microsoft services and infrastructure (Active Directory Service, DHCP, DNS, WSUS, WDS, GPOs and file server).
- Manage, monitor and install vSphere and Venter servers (VMware(esxii))
- Monitoring system performance and troubleshooting issues On Dashboard Venter Server.
- Install new servers to start to share in work environment
- Manage Mail Cloud Office 365 Administration
- Install, update, and maintain antivirus software (Kaspersky security center) in compliance with company policies.
- Build IT policies, documents and procedures.
- Plan annual budget and ensure cost effective.
- Plan year per year training and IT develop to achieve High level of services.
- Monitoring and review software licensing laws are adhered to.
- Manage network from 12 brunches connecting via MPLS and ensure 3 layer of connection backup.
- Plan new network and connect it to HQ.
- Check a daily tasks and connectivity and stability.
- Manage users and networks, installing new software.
- Plan and develop first and second and thread backup connection to minimize downtime.
- Manage and monitoring all IT systems.
- Design and implement and manage DRP.
- Design and monitoring backup plan and schedule check restore.
- Develop IT Ticket system to can tracking complains and monitoring time of solve problems and ensure SLA and variance reports.
- Schedule upgrades and security backups of hardware and software systems.
- Communicate regularly with executive management and all users of information services and systems.
- Manage firewall rules , VPN and wireless and be sure Achieve security plan.
- Provide secure access to the network for remote users and the connection between branches.
- Manage users and networks, installing new software.
- Key Achievements:
- Successfully led the migration of the company’s IT infrastructure from on-premises to a cloud-based solution, ensuring improved scalability, cost-efficiency, and system reliability.
- Coordinated cross-departmental collaboration and managed project timelines to achieve a seamless transition with minimal downtime.
- Optimized resource allocation and enhanced security by implementing Azure-based services and tools.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Guided organizational technology strategy and roadmaps.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Customized and repaired technology based on staff requests.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Implemented and maintained technology and software budget.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Coordinated secure system access of users to various department systems and platforms.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Oversaw development and implementation of improvements to support network operations.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Director of Information Technology
South Cairo Electricity Distribution Company
Cairo, Cairo Governorate
05.2007 - 02.2023
- Sr. Network & Cyber Security Engineer
- Responsibility:
- Developed and maintained service level agreements for strategic applications and measured performance against objectives.
- Spearheaded the adoption of advanced analytics tools within the organization, enabling data-driven decision making and increased competitive advantage.
- Established performance metrics for the IT department to monitor progress against objectives, enabling continuous improvement initiatives.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Introduced agile methodologies for project management within the department, leading to faster development cycles and increased responsiveness to changing business needs.
- Ensured seamless network connectivity between offices in different locations through proper planning and deployment of robust infrastructure solutions.
- Enhanced cybersecurity measures for the organization through regular system audits, vulnerability assessments, and employee training programs.
- Optimized IT budget allocation by identifying cost-saving opportunities and reallocating resources towards high-impact projects.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Configure firewall security policies, ensuring adherence to organizational standards.
- Coordinate network installations for new branch setups, including LAN, WAN, and VLAN
- Maintain and troubleshoot system software to ensure smooth operations and security compliance.
- Managed Group Policy Objects (GPOs) throughout the Active Directory (AD)
- Administrator servers, laptop and desktop computers, printers, routers, switches, firewalls, software deployment (SHOPOS/PFSENSE), security updates and patches.
- Install Exchange server performance and optimize server resources.
- Managing mailboxes, public folders, and other mailbox resources.
- Installing, Configuring, Troubleshooting Microsoft Windows Server.
- Installing virtualization technologies VMware Infrastructure (ESXI).
- Installed new systems, performed routine maintenance, and ensured network security compliance.
- Install, configure, and maintain operating systems (e.g., Windows, macOS) and applications.
- Manage user accounts and permissions in Active Directory and other systems.
- Monitor and maintain network connections, including LAN, WAN, and VPNs.
- Implement and monitor backup solutions such as Veeam Backup.
- Assist in disaster recovery planning and execution to minimize downtime.
- Configure and manage firewalls (e.g., Sophos Firewall) to enhance security.
- Enforce security protocols and ensure compliance with company policies.
- Key Achievements:
- Designed and implemented Veeam Backup solution, ensuring data integrity and reliable disaster recovery for the organization.
- Successfully connected 46 branch offices through secure and efficient networking solutions, enhancing collaboration and reducing operational downtime.
- Configured and maintained a Sophos Firewall, strengthening the company’s network security and protecting against cyber threats.
- Provided technical support and troubleshooting for critical IT systems, maintaining a high system uptime and user satisfaction rate.
- Fostered a culture of collaboration within the IT team through regular meetings, open communication channels, and cross-functional project engagements.
IT Desktop Support Engineer
Al-Quds Trading Establishment Co.
Cairo, Cairo Governorate
06.2001 - 04.2007
- Responsibility:
- Core Responsibilities
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up workstations for employees.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Documented support interactions for future reference.
- Troubleshooting: Diagnosing and resolving hardware (laptops, PCs, peripherals), software (OS, productivity apps), and basic network (Wi-Fi, VPN) issues.
- Installation & Deployment: Setting up and configuring new workstations, imaging hard drives (using tools like SCCM or Intune), and installing software updates/patches.
- Ticket Management: Tracking incidents and requests through systems like ServiceNow, Jira, or Zendesk from initial report to resolution.
- User Training: Providing "white glove" or basic technical orientation to employees on company software, security best practices, and new technology rollouts.
- Security Compliance: Ensuring all endpoints have active antivirus, encryption, and endpoint protection software in place.
Education
Bachelor’s degree - Information Technology
Faculty of Management Technology And Information Systems
Port Said05.2001
Skills
Analytical problem solving
Risk mitigation planning
IT risk management
IT infrastructure
IT asset management
IT budgeting
Network administration
Operating system management
Documentation and reporting
Documentation management
Software development
Team development
IT governance
ITIL framework
Disaster recovery
Business analysis
Enterprise architecture
Virtualization
IT service management
Technical leadership
Digital solutions
Teamwork and collaboration
Project planning
Project leadership
Technology integration
Decision-making
Problem-solving abilities
System integration
Multitasking
Security planning
Infrastructure development
Self motivation
Task prioritization
Goal setting
Operational reporting
Time management
Organizational skills
Budget administration
Project coordination
Adaptability
Reliability
Scope definition
Project lifecycle management
Active listening
Agile framework
Interpersonal skills
Professional demeanor
Requirements analysis
Business process improvement
Strategic planning
Project management
Team collaboration
Cybersecurity management
Technical support oversight
Analytical thinking
Continuous improvement
Interests
Bodybuilding: Passionate about maintaining physical fitness and building strength through structured weight training and disciplined exercise routines, Long-Distance Running: Enjoy running over long distances, which enhances endurance, mental focus, and resilience
Certification
Microsoft Azure Administrator: Introduction to Active Directory
Accomplishments
- 1.
- Team Leadership:
- Built and managed a high-performing IT team, improving productivity through training programs.
- 2.
- IT Security:
- Reduced vulnerabilities by 30% via risk assessments and resolved incidents with minimal downtime.
- 3.
- Documentation:
- Centralized IT documentation, ensuring compliance and accessibility.
- 4.
- Infrastructure:
- Migrated systems to the cloud, cutting costs by 20%, and upgraded networks, boosting performance by 40%.
- 5.
- Client Solutions:
- Delivered tailored IT solutions, achieving 95% client satisfaction.
- 6.
- Project Delivery:
- Improved project timelines by 25% through effective resource management.
- 7.
- Compliance:
- Ensured adherence to ISO 27001 and ITIL best practices.
- 8.
- Innovation:
- Automated processes, reducing manual workload by 15%, and increased team efficiency by 20%.
Affiliations
- Association for Computing Machinery
- Project Management Institute
- American Society of Safety Professionals
- American Marketing Association
- Jaycees
- Toastmasters
- Society of Women Engineers
- International Association of Administrative Professionals
- APICS – Association for Supply Chain Management
- International Council of Nurses
- American Institute of Certified Public Accountants
- Rotary International
- Society of Human Resource Management
- Institute of Electrical and Electronics Engineers
- American Medical Informatics Association
Timeline
IT Manager
Egyptian Electricity Holding Company "MSC"
03.2023 - Current
Director of Information Technology
South Cairo Electricity Distribution Company
05.2007 - 02.2023
IT Desktop Support Engineer
Al-Quds Trading Establishment Co.
06.2001 - 04.2007
Bachelor’s degree - Information Technology
Faculty of Management Technology And Information Systems