Hany Mohamed Hoseny
Cairo,Egypt
Summary
A highly skilled professional with advanced proficiency in ETKA and ET2000, mastery of SAP and AS 400 for parts management, and extensive experience in customer relationship management for parts sales. Demonstrates strong leadership abilities, effective communication and presentation skills, and expertise in inventory management and optimisation. Adept at managing parts catalogues, utilising Microsoft Excel for inventory control, and implementing stock control systems to enhance operational efficiency. Committed to driving success through strategic parts management and continuous improvement.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Spare parts Branch manager
Egyptian Automotive & Trading Co. Volkswagen &Audi
Cairo, Cairo Governorate
01.2009 - 03.2025
- Responsible for all the spare parts functions in my location, including supervising the retail sales across the counter, part supply to workshop, warehousing and stock control
- Provide after-sales manager support of the required standard and achieve the parts sales target for my location
- Conduct all transactions with customers pleasantly and courteously with an emphasis on customer service
- Ensure all documentation related to stock movement, both routine and exceptional, is accurately recorded within the stock control system
- Maintain a detailed record of order processing, with specific focus on tracking the progression from order placement to the physical confirmation of receiving the complete parts inventory.
- Handling and maintain the spare parts inventory in stock for all parts
- Supervise the activities of the Parts Executive and warehouse staff and ensure prompt delivery of parts to the workshop
- Ensure that all parts sold and issued are in serviceable condition and suitable for use
- Ensure all documentation related to stock movement, both routine and exceptional, is accurately recorded within the stock control system
Spare parts Supervisor
Toyota - Al-Kasarwy Sub Dealer
, EGYPT
01.2007 - 01.2009
- Routinely liaised with sales staff ensuring they were up-to-date on current inventory levels and lead times.
- Identified slow-moving items through inventory analysis, effectively managing storage space utilisation.
- Established protocols for handling hazardous materials safely and compliantly within the warehouse setting.
- Devised a robust forecasting model to predict future demand trends accurately.
- Prioritised urgent orders, reducing downtime for customers' machinery or vehicles.
- Conducted regular audits of warehouse, ensuring adherence to safety standards.
- Defined KPI targets to maintain solid standards of work in my team.
Spare parts sales
Toyota - Kattamia Branch
, EGYPT
01.2004 - 01.2007
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
Education
B.SC - Computer science
Integrated Tiba Academy
Cairo, Cairo Governorate 09.2000 - 06.2004
Skills
- Advanced ETKA & ET2000 Proficiency
- SAP & AS 400 Mastery for Parts Management
- Customer Relationship Management (CRM) for Parts Sales
- Leadership skills
- Communication & Presentation with Parts Expertise
- Inventory Management & Optimization
- Parts Catalog Management
- Microsoft Excel inventory
- Stock control systems
Languages
Arabic
Fluent
English
Advanced
Accomplishments
Employee of the year 2020
Certification
Certified Spare Parts Manager
Leadership in action certificate
Custom
- VW Successful communication
- VW Basic principles of the parts
- VW Quality and key performance indicators in service
- Roles and tasks in the Volkswagen service core process
- Introduction to supply chain process
- VW Sales & Retail Qualification
- VW problem solving techniques
References
References available upon request.
Timeline
Spare parts Branch manager
Egyptian Automotive & Trading Co. Volkswagen &Audi
01.2009 - 03.2025
Spare parts Supervisor
Toyota - Al-Kasarwy Sub Dealer
01.2007 - 01.2009
Spare parts sales
Toyota - Kattamia Branch
01.2004 - 01.2007
B.SC - Computer science
Integrated Tiba Academy
09.2000 - 06.2004
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