Hany Mohamed Kotb

Key Responsibilities & Achievements: - Lead end-to-end branch operational activities ensuring full
compliance with internal policies and regulatory standards. - Supervise ATM cash replenishment,
reconciliation, and monitoring to ensure uninterrupted service and zero discrepancies. - Manage cash
logistics between branches and central vaults, forecasting daily liquidity requirements. - Oversee backoffice
operations and transaction processing in alignment with Standard Operating Procedures (SOPs). -
Review and escalate AML alerts and compliance reports, mitigating operational and financial risks. -
Prepare operational reports for internal and external stakeholders within defined SLA timelines. -
Support cross-functional coordination between operations, sales, and central departments.

Key Responsibilities & Achievements: - Supervised teller team operations, ensuring accuracy,
compliance, and high service standards. - Conducted end-of-day balancing and discrepancy
investigations. - Authorized override transactions and enforced internal control procedures. - Monitored
ATM balancing, replenishment, and daily compliance checklists. - Mentored junior staff and enhanced
operational efficiency through structured guidance.

Key Responsibilities: - Delivered structured training programs on operational systems, compliance
standards, and fraud prevention. - Developed real-case simulation exercises to strengthen teller
readiness. - Provided coaching on communication, professionalism, and customer service excellence.

Processed high-volume cash transactions with accuracy and efficiency.
Ensured strict adherence to internal control and compliance policies.
Assisted in resolving operational discrepancies and client inquiries.

Recorded financial transactions and maintained accounting documentation.
Assisted in audit preparation and financial reporting.
Verified ledger accuracy and monitored expense tracking.

Promoted financial products and achieved monthly sales targets.
Managed customer inquiries and provided product advisory support.
Reported daily sales performance metrics.