Hany Mostafa
Qwisna
Summary
Results-driven manufacturing leader with a proven track record in overseeing end-to-end operations, leveraging technical expertise and advanced leadership skills to drive exceptional productivity, world-class quality, and operational excellence. Expertise in implementing Lean Manufacturing, Six Sigma, and continuous improvement methodologies to minimize waste, optimize processes, and enhance overall equipment effectiveness (OEE). Focus on cultivating high-performing production teams while ensuring strict adherence to safety, quality, and compliance standards. Committed to delivering measurable improvements in cost efficiency and production reliability to support long-term organizational growth and competitive advantage.
Overview
19
19
years of professional experience
Work History
Production Senior Lead- Air Condition Factory
Elaraby Group
08.2022 - Current
- Lead and supervise daily production operations across AC heat exchanger manufacturing lines to ensure achievement of production targets, quality standards, and delivery schedules.
- Monitor M/C performance and implement corrective actions to minimize downtime, reduce defects, and enhance overall equipment effectiveness (OEE).
- Ensure adherence to manufacturing procedures, safety regulations, and quality control specifications specific to air conditioning components and systems.
- Coordinate with Engineering, Quality, Maintenance, and Planning teams to solve production issues and maintain stable workflow.
- Optimize manpower allocation and provide on-the-job coaching to improve team performance and technical capability.
- Implement Lean Manufacturing and continuous improvement initiatives (Kaizen, 5S, waste reduction) to enhance productivity and reduce operational costs.
- Review production reports, analyze root causes of recurring problems (mechanical, electrical, assembly), and implement long-term solutions.
- Oversee inventory usage of raw materials, inner groove copper tube, AL coils, U-Bends, brazing rod and other AC components to prevent shortages and ensure accurate consumption control.
- Maintain high shop-floor discipline and ensure compliance with SOPs, work instructions, and safety guidelines.
- Support new product introductions (NPI) and process validation for new AC models to ensure smooth and efficient ramp-up.
- Drive continuous improvement culture within the production area to enhance efficiency, reliability, and product quality.
A/C R&D Technology Support Engineer
Elaraby group
08.2020 - 07.2022
- Provide technical support to R&D teams in developing, testing, and validating A/C systems, components, and new product technologies.
- Assist in troubleshooting design and performance issues related to refrigeration circuits, compressors, heat exchangers, electronics (PCBs), and airflow systems.
- Conduct laboratory tests and performance evaluations to verify cooling capacity, energy efficiency, reliability, and safety compliance.
- Analyze test data and prepare detailed technical reports with recommendations for improvements and optimization.
- Support prototype building, modification, and testing during new product development (NPD) and engineering validation stages.
- Coordinate between R&D, Production, Quality, and Service teams to resolve technical issues and ensure smooth technology transfer to manufacturing.
- Assist in component validation, supplier technical communication, and material qualification processes.
- Support competitive product benchmarking and technology analysis to identify new trends and improvement opportunities.
- Ensure all designs and tests meet industry standards, regulatory requirements, and environmental compliance.
- Provide technical support for field trials and evaluate customer feedback to enhance product reliability and performance.
A/C After Sales Maintenance Area Manager
Elaraby group
01.2014 - 07.2020
- Oversee and manage daily after-sales maintenance operations for air-conditioning systems across the assigned area, ensuring timely and high-quality service delivery.
- Lead, supervise, and support technical teams (technicians, supervisors, service engineers) to guarantee efficient troubleshooting, repair, and preventive maintenance.
- Ensure all maintenance activities comply with safety standards, manufacturer guidelines, and company service procedures.
- Monitor service KPIs including response time, first-fix rate, customer satisfaction, repeat visits, and spare parts consumption.
- Analyze recurring technical issues and implement corrective and preventive actions to improve service performance and reduce customer complaints.
- Coordinate closely with the Spare Parts Department to ensure optimal availability of essential components (compressors, PCBs, motors, sensors, etc.).
- Manage customer escalation cases, handle critical complaints, and ensure professional communication and resolution.
- Conduct performance evaluations, technical coaching, and continuous training for field teams to enhance technical competency and service quality.
- Implement and drive preventive maintenance programs for key clients and major installations to maximize system reliability.
- Prepare and review daily, weekly, and monthly service reports, identifying trends and improvement areas.
- Support warranty claim validation, documentation, and coordination with the manufacturer or HQ.
- Monitor field safety compliance and enforce strict adherence to HSE regulations during all maintenance activities.
- Plan workload distribution, manpower allocation, and area coverage to ensure efficient handling of service requests.
- Drive continuous improvement initiatives to enhance service efficiency, reduce operational costs, and improve customer experience.
A/C Manufacturing Engineer
Elaraby group
12.2006 - 12.2013
- Design, implement, and optimize manufacturing processes for A/C production lines to ensure efficiency, quality, and safety compliance.
- Develop and maintain standard operating procedures (SOPs), work instructions, and process documentation for assembly, testing, and packaging.
- Collaborate with R&D and Production teams to support new product introductions (NPI) and ensure smooth ramp-up into mass production.
- Identify production bottlenecks, inefficiencies, and quality issues; implement corrective and preventive actions to improve productivity and reduce defects.
- Apply Lean Manufacturing and continuous improvement methodologies (5S, Kaizen, waste reduction) to optimize workflow and reduce operational costs.
- Monitor and analyze key manufacturing KPIs (cycle time, yield, downtime, scrap rate) and recommend process improvements.
- Coordinate with Maintenance, Quality, and Supply Chain teams to ensure equipment reliability, material availability, and adherence to standards.
- Support troubleshooting of technical issues on the production floor, including assembly, refrigeration circuits, compressors, PCBs, and airflow components.
- Train and guide production staff on correct procedures, best practices, and quality standards.
- Conduct trials, pilot runs, and validations for new A/C models and process modifications.
Education
Bachelor of Engineering - Production Engineering & Mechanical design
Menofia University
06.2006
Skills
- Quick learner and can adapt new things quickly
- Excellent communication and organization skill
- Excellent management and leadership skills
- Able to take proper and quick decision
- Ability to work independently and with team
- Analytical and critical thinking skills
- Ability to influence others and manage change
- MS Office (Word, Excel, Power Point, Access, Outlook, Power PI)
- Time management
- Decision-making
- Problem solving
Languages
Arabic: Native
English: Fluent (Speaking – Writing – Reading)
Timeline
Production Senior Lead- Air Condition Factory
Elaraby Group
08.2022 - Current
A/C R&D Technology Support Engineer
Elaraby group
08.2020 - 07.2022
A/C After Sales Maintenance Area Manager
Elaraby group
01.2014 - 07.2020
A/C Manufacturing Engineer
Elaraby group
12.2006 - 12.2013
Bachelor of Engineering - Production Engineering & Mechanical design
Menofia University
Courses
- Sap
- A/C maintenance procedures
- FMEMA
- CONTROL PLAN
- TPM
- Elaraby Excellences model auditors (control plan, FMEA, control charts, measurement system)