Hany Rafik Shaker

Creative Tender manager with 16 years of experience providing excellent products and customer service to community.

Skilled at meeting customer needs with excellent attention to detail and adapting designs to maximize customer satisfaction.

Expert in Microsoft office use and created innovative tool for sales analysis.

Detail-oriented team player with strong organizational skills, and ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude,

Willingness to take on added responsibilities to meet team goals.

Seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

1. Tracking the approvals of bidding process crossover other functions relevant to SOPs to ensure the company policies.

2. Provide innovative solutions to the customers for delivery issues to minimize tender penalties, in alignment with supply chain and distribution teams.

3. Aliment with finance team to get tenders ‘quotations through implementation accurate historical data for each product to increase profitability.

4. Cooperate with Market access and sales teams to enlist the company products in tender binders to achieve the company sales targets.

5. Alignment with regulatory team through accurate submission for valid technical documents in each tender to secure technical success.

6. Follow up for distributors ‘debit notes that related to discounts which delivered to the customers during the contracts period, in addition to tracking penalties that applied from tenders to avoid scams and preserve profitability of each bid.

7. Evaluation for distributors KPIs through TPC scoring system who will submit the company offers on behalf the company, to minimize the risk and achieve sales' growth.

8. Provide governance control for the offers related to bids, through establishing accurate SOPs. to secure the legal pathway to such discounts.

• Achieved Tender sales with growth 28% for 16 years successively through effectively supporting other functions like market access, distribution, and sales teams with accurate tender reports about competitors’ prices, tender results, and its awards.
• Used Microsoft Excel to develop TPC (Tender Participation Criteria) scoring system to select best distributor who submit the company offers to the tenders.
• Documented and resolved the tender penalties risks which led to minimizing the company cost and increase the revenue with minimum $ 0.5 M annually, through accurate inspection for the customer debits and building data base for all customer 'orders to avoid any scam.
• Collaborated with sales team and market access in the development of customer lists and enlisting the company products in new tender booklets, through accurate forecast of submission dates of new tenders.
• Resolved product issues like nearly expired goods through consumer engagement to warrantee the products’ liquidation or replacement based on patient needs.
• Achieved risk management by completing accurate SOPs for customer’ offers with high accuracy and efficiency to comply with the company guidelines.
• Achieved Institution Sales Tracking (IST) system through smart software (Power PI.) for sales analysis that support all company functions like finance team in forecasting P&L and sales teams to identify the sales potential of each customer sector , challenges and opportunities .

1. Leadership training 2016

2. Microsoft excel training 2014 & 2016

3. Performance management training 2015

4. Pharma excellence training 2015

5. Recruitment & selection training 2015

6. Team building workshop training 2013

7. Leadership training 2008

8. Demand & forecasting inventory management training 2008

9. Code of conduct training 2008

10. Leadership and coaching training 2002

11. Customer orientation training 2001

12. CVS training 1999

HONORS & AWARDS:

My dedication and passion has been recognized with awards, praise through AstraZeneca leaders recognition over employment period at AstraZeneca Egypt as follows :

• 20 years anniversary award

• Loyalty Award 2018

• Right thing value award 2017

• Performance recognition 2016

• Entrepreneurship award 2015

• Commitment with Company values award 2015

• Entrepreneurship award 2015

• Company national Saving award 2013

• Country president award about creativity & collaboration 2012

• Recognition for outstanding performance 2007

• Recognition for best carried out sales during 2003

• Recognition for best sales innovation 2001

• Recognition for best sales achiever 1999