HANY SALAH EL DIN
Region Head
New Cairo,C
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Adept individual with more than 20 years working as Manager for revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
22
22
years of professional experience
Work History
Regional Head
Arab African International Bank
West Cairo
10.2022 - Current
- Implemented data-driven decision making, using analytics to identify trends and inform strategy development.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Delivered consistent results in challenging markets, adapting strategies to meet changing conditions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Promoted company by giving exciting and dynamic presentations to customers.
- Recruited talented individuals bringing Type skills to Type department.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cultivated a high-performance environment through effective goal-setting and ongoing performance monitoring.
- Developed a collaborative culture, fostering teamwork and open communication throughout the region.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Aligned regional objectives with overarching organizational goals to ensure comprehensive success across all areas of operation.
- Streamlined operations for increased efficiency through process improvements and staff training.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Attended weekly meetings to discuss and optimize strategies.
- Mentored junior team members for career growth, contributing to a skilled and motivated workforce.
- Visited sites periodically to view service levels and adherence to global service standards.
- Enhanced client satisfaction by addressing concerns promptly, resolving issues efficiently with tailored solutions.
- Participated in promotional opportunities and onboarding of new accounts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated regional events to foster community involvement, raising brand awareness and generating new leads.
- Conducted regular performance reviews, setting clear expectations and supporting employee development initiatives.
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
Regional Head
Arab African International Bank
West And Central Cairo - 28 Branches - 6 Zones
01.2021 - 10.2022
Regional Head
Arab African International Bank
Delta And Canal Region
05.2018 - 01.2021
Zone Manager
Arab African International Bank
Delta Area - 14 Branches - 3 Zones
05.2015 - 05.2018
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established and maintained safety protocols, reducing workplace accidents and ensuring OSHA compliance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed succession plans for key roles, ensuring smooth transitions during staff turnover periods and preserving operational continuity.
- Implemented staff training programs to improve overall team skillset and reduce onboarding time for new employees.
- Launched quality assurance practices for each phase of development
- Defined clear targets and objectives and communicated to other team members.
- Developed reports of zone performance and presented data to upper management.
- Coordinated cross-functional teams during peak periods to ensure adequate staffing levels were maintained across all departments within the zone.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Fostered open communication between staff members by holding regular team meetings and encouraging feedback from all levels of the organization.
- Boosted sales through strategic merchandising initiatives, such as promotional events or product bundling offers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.
- Promoted innovation within the zone by encouraging team members to bring forth novel ideas and strategies for process improvements.
- Enhanced employee morale through recognition programs celebrating outstanding individual achievements.
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
Branch Manager
Arab African International Bank
Mansoura
10.2010 - 05.2015
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Submitted loan applications to underwriter for verification and recommendation.
- Created financial dashboards to provide insights into key performance indicators.
- Examined customer loan applications for loan approvals and denials.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed strategic plans for day-to-day financial operations.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Assessed employee performance and developed improvement plans.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Resolved various issues impacting sales management and business operations.
Customer Service Manager
Arab African International Bank
Port Said Branch
02.2010 - 10.2010
Premier Banking Manager
Barclays
Port Said Branch
05.2005 - 02.2010
Sales Manager
LTI Hotels And Resorts
Sharm El Sheikh
06.2002 - 05.2005
Education
Certificate - Customer Experience
American University in Cairo
Cairo10.2018
Master Of Business Administration - International Business
Arab Academy For Science, Technology & Maritime
Alexandria 03.2014
Bachelor Of Administrative Studies - Hospitality Administration And Management
Cairo University
Cairo05.2002
Skills
Talent Acquisition
Customer Relationship Management
Shift Scheduling
Business Development
Staff Development
Decision-Making
Problem-Solving
Staff Management
Active Listening
Negotiation
Interpersonal Skills
Teamwork and Collaboration
Idea Development and Brainstorming
Performance Tracking and Evaluation
Business Planning
Public Speaking
Strategic Planning
Meetings and presentations
Positive Attitude
Strategic Marketing
Professionalism
Good Judgment
Business Analysis and Reporting
Employee Coaching and Mentoring
Team building
Work Planning and Prioritization
Team Leadership
Performance Evaluations
Task Prioritization
Performance reporting
Performance reviewing
Effective Communication
Task Delegation
Written Communication
Reliability
Goal Setting
Problem-solving abilities
Accomplishments
1- Mansoura branch ranked from top ten all over AAIB network in subject of profitability
2- delta Zone ranked number 1 all over zones in AAIB for 3 consecutive years
3- Delta and Canal Region ranked number one for 2 consecutive years
4- West Cairo region ranked number one in subject of Business, Quality Assurance and Control
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Head
Arab African International Bank
10.2022 - Current
Regional Head
Arab African International Bank
01.2021 - 10.2022
Regional Head
Arab African International Bank
05.2018 - 01.2021
Zone Manager
Arab African International Bank
05.2015 - 05.2018
Branch Manager
Arab African International Bank
10.2010 - 05.2015
Customer Service Manager
Arab African International Bank
02.2010 - 10.2010
Premier Banking Manager
Barclays
05.2005 - 02.2010
Sales Manager
LTI Hotels And Resorts
06.2002 - 05.2005
Certificate - Customer Experience
American University in Cairo
Master Of Business Administration - International Business
Arab Academy For Science, Technology & Maritime
Bachelor Of Administrative Studies - Hospitality Administration And Management
Cairo University