Hany Sedhom
Hurghada,Red Sea
Summary
Looking for new challenge in Hospitality industry as Resident /Hotel Manager/Director of Rooms/ Operation Manager / Tourism Manager in Hurghada / Sharm / Marsa Alam
Hospitality professional prepared to excel in this role. Proven ability to drive guest satisfaction and improve operational processes. Known for fostering collaborative team environments and adapting to dynamic industry demands. Expertise in staff management and guest relations.
Experienced with room division management and guest service strategies. Utilizes team leadership to elevate guest experiences and operational standards. Knowledge of optimizing room occupancy and revenue management. Developed broad set of transferable skills in high-end hospitality environment, focusing on guest satisfaction and operational excellence. Demonstrates strong capabilities in team leadership and process optimization, with emphasis on enhancing overall service quality. Seeking to transition into new field, bringing wealth of experience in creating positive and efficient environments.
Overview
27
27
years of professional experience
1997
1997
years of post-secondary education
16
16
Certifications
4
4
Languages
Work History
Director of Rooms Division Manager
El Karma Aqua Beach Resort
11.2024 - 02.2025
- Company Overview: 455 room
- 455 room
- Inspected rooms for damages and sufficient housekeeping practices.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Controlled costs by streamlining operations and reducing waste.
- Evaluated employee performance fairly using objective metrics for promotions, bonuses or other rewards.
Tourism Manager
Noun Travel
09.2023 - 11.2024
- Company Overview: Catogary (A) 50 Employees
- Catogary (A) 50 Employees
- Managed daily operations of the tourism office, maintaining high levels of efficiency and organization.
- Increased customer satisfaction by providing personalized services to clients based on their preferences and needs.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Rooms Division Manager
Life Coral Hills
06.2023 - 09.2023
- Company Overview: 4
- 305room
- Improved guest satisfaction by implementing innovative strategies in room allocation and reservation management.
- Developed strong relationships with corporate clients, enhancing brand loyalty and driving repeat business.
- Implemented safety protocols within the division, ensuring adherence to industry regulations and maintaining a safe environment for both guests and staff.
- Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
Rooms Division Manager
MinaMark Beach Resort
11.2012 - 10.2014
- Company Overview: 4
- 300room
- Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
- Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
- Evaluated employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.
- Implemented safety protocols within the division, ensuring adherence to industry regulations and maintaining a safe environment for both guests and staff.
- Improved guest satisfaction by implementing innovative strategies in room allocation and reservation management.
- Increased upselling opportunities by training front desk staff on suggestive selling techniques for additional services or upgraded rooms.
Front Office Manager
Steinberger Al Dau Club
10.2008 - 10.2012
- Company Overview: 4
- 246room
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
Senior Assistant F.O. Manager
Dreams Beach Resort SSH
01.2007 - 05.2008
- Company Overview: 5
- 483 room & Dreams Vacation SSH 4
- 317room
- 5
- 483 room & Dreams Vacation SSH 4
- 317room
- Increased customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies.
- Optimized workflow processes by implementing automation tools, significantly reducing manual labor requirements and improving project turnaround times.
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Acquired product and service knowledge to provide solutions to customers.
Assistant F.O. Manager
Dreams Beach Resort SSH
01.2005 - 01.2007
- Company Overview: 5
- 483 room & Dreams Vacation SSH 4
- 317 room
- Pre -opening Dreams Vacation 2005
- 5
- 483 room & Dreams Vacation SSH 4
- 317 room
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant /Duty /Night Manager
Dreams Beach Resort SSH
01.2003 - 01.2005
- Company Overview: 5
- 483 room
- 5
- 483 room
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Increased guest satisfaction, responding swiftly to special requests and ensuring amenities were readily available.
F.O. Supervisor
Dreams Beach Resort SSH
01.2001 - 01.2003
- Company Overview: 5
- 483 room
- 5
- 483 room
- Delivered high-quality results consistently while meeting strict deadlines and maintaining strong attention to detail.
- Expected and enabled your team to stay up-to-date on major promotions, brand launches, and events.
- Managed employee scheduling to optimize shift coverage while minimizing overtime expenses.
- Assisted in the hiring process by reviewing resumes, conducting interviews, and making recommendations for potential candidates.
F.O. Shift Leader
Dreams Beach Resort SSH
01.1999 - 01.2001
- Company Overview: 5
- 483 room
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Desk Agent
Dreams Beach Resort SSH
08.1998 - 01.1999
- Company Overview: 5
- 383 room
- Pre- Opening
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Education
B.C - Hotel Management studies
Tourism And Hotel HelwanUniversity
Skills
Time management
Business development
Team player
Problem solving
Microsoft Office
Attention to detail
Team management
Scheduling
Self-motivated
Communication skills
Budgeting
Produces Quality Work
Ability to work under pressure
Diplomacy & interpersonal skills
Suites 8 for Hotel Program
Opera system for Hotels Program
Fidelio 620
Commis Ultra version 4817 & 4109
Concerto Property Management System
Power user of MS Office 2003- XP - 2007 - 2010 & PowerPoint
Paint & Canvas
Internet
Managing Web site
Online booking system
Guest satisfaction
Staff development
Performance analysis
Revenue optimization
Housekeeping
Front office operations
Complaint handling
Staff training and development
Reservations
Revenue management
Teamwork
Teamwork and leadership
Problem-solving
Multitasking Abilities
Decision-making
Microsoft office proficiency
Hotel management
Certification
03/01/18, Group live advanced training in 'life Coaching - Sales effectiveness - Human Resources & Social Media' (4 Expert Trainers / 03 days / 32 Hours)
Personal Information
- Nationality: Egyptian
- Marital Status: Married with 3 children
Timeline
Director of Rooms Division Manager
El Karma Aqua Beach Resort
11.2024 - 02.2025
Tourism Manager
Noun Travel
09.2023 - 11.2024
Rooms Division Manager
Life Coral Hills
06.2023 - 09.2023
Rooms Division Manager
MinaMark Beach Resort
11.2012 - 10.2014
Front Office Manager
Steinberger Al Dau Club
10.2008 - 10.2012
Senior Assistant F.O. Manager
Dreams Beach Resort SSH
01.2007 - 05.2008
Assistant F.O. Manager
Dreams Beach Resort SSH
01.2005 - 01.2007
Assistant /Duty /Night Manager
Dreams Beach Resort SSH
01.2003 - 01.2005
F.O. Supervisor
Dreams Beach Resort SSH
01.2001 - 01.2003
F.O. Shift Leader
Dreams Beach Resort SSH
01.1999 - 01.2001
Desk Agent
Dreams Beach Resort SSH
08.1998 - 01.1999
B.C - Hotel Management studies
Tourism And Hotel HelwanUniversity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Intermediate (B1)
German
Beginner (A1)
Interests
Volleyball , Travelling
Affiliations
- Hamaat Watan Party
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveQuote
Judge a man by his questions rather than his answers.
Voltaire