HARRISON AUSTINS EBOFUALE
Account Director
Cairo
Summary
Client Servicing & Account Management professional in the Digital Marketing space, with over 10 years of experience in different digital business environments, Startups, and multinational organizations with exposure to working within the MENA Region.
Overview
17
17
years of professional experience
14
14
years of post-secondary education
1
1
Language
Work History
Business Director
Nxt Digital Agency
6th October City
2022.03 - Current
- Streamlined workflow.
- Developed strategic plans and initiatives.
- Executed training programs.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
- Translated business priorities into implementable actions.
- Lead design and review sessions with technical and business staff.
- Managed day-to-day development issues.
- Prepared operational and salary budgets.
- Evaluated business data and reported o findings to inform stakeholders.
- Worked with stakeholders to drive product and service definition and design.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Used measurements, analysis and process alternatives to arrive at best practices.
- Oversaw adequacy and soundness of organization's financial structure.
Account /Client Servicing Director
NETSERVEX
Cairo
2018.01 - 2022.02
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Apps Account Manager
Bright Creations Digital Agency
Cairo
2017.01 - 2017.12
- As product manager, I led a team in delivering experiences that focus on helping companies on their employee attendance management mission
- Through market and user research, i explored, ideated, validated, and built products that ensure our users have a clear and easy path to purchase
- I was responsible for crafting the vision, roadmap and prioritizing product features, through continuous iteration and experimentation of a new product
- Communicated plans and progress to cross-functional partners and management
- Worked closely and with outstanding designers, user research specialists, data analysts, and developers to build an immersive and business driving experience for potential clients
- Connected with other team members and drive the execution and delivery of the project goals
- On occasion partner with Google and Apple to identify technology integration and promotion opportunities.
Account Manager
Paragon Brands S.P.C, Dhabi
Manama
2013.05 - 2016.12
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Identified key entry points to enhance market penetration and maximize returns.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Human Resource Manager
Sarmady Communications, a Vodafone Company
Cairo
2007.01 - 2013.04
- Maintains the work structure by updating job requirements and job descriptions for all positions
- Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes
- Prepares employees for assignments by establishing and conducting orientation and training programs
- Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions
- Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors
- Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs
- Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings
- Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures
- Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Completes human resource operational requirements by scheduling and assigning employees; following up on work results
- Maintains human resource staff by recruiting, selecting, orienting, and training employees
- Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results
- Contributes to team effort by accomplishing related results as needed.
Training & Development Specialist
The Arab Academy of Science and Technology
Cairo
2006.01 - 2006.12
- Implemented high quality policies and procedures in line with legislative and the institution’s policy governing training and development
- Built on existing systems to create HR tools including competency profiles and appointment processes to improve efficiency and develop uniformity across the division
- Developed and implemented contemporary recruitment methods to attract top quality candidates appropriate to the position and project needs
- Provided consulting and conflict resolution skills for diverse and extensive contacts with all levels of state and local
Education
Masters - Advanced Human Resource Management
American University
Cairo, Egypt 2008.08 - 2011.11
Bachelors - Eng, Electronics and Communications Engineering
University of Westminster
London, UK 2000.11 - 2005.05
High School Diploma -
John .F. Kennedy International High School
Lagos, Nigeria 1992.04 - 1998.04
Skills
Digital Marketingundefined
Timeline
Business Director
Nxt Digital Agency
2022.03 - Current
Account /Client Servicing Director
NETSERVEX
2018.01 - 2022.02
Apps Account Manager
Bright Creations Digital Agency
2017.01 - 2017.12
Account Manager
Paragon Brands S.P.C, Dhabi
2013.05 - 2016.12
Masters - Advanced Human Resource Management
American University
2008.08 - 2011.11
Human Resource Manager
Sarmady Communications, a Vodafone Company
2007.01 - 2013.04
Training & Development Specialist
The Arab Academy of Science and Technology
2006.01 - 2006.12
Bachelors - Eng, Electronics and Communications Engineering
University of Westminster
2000.11 - 2005.05
High School Diploma -
John .F. Kennedy International High School
1992.04 - 1998.04
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