Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
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Hassan Abd El-Karim

Hassan Abd El-Karim

GTW Operations Manger
Cairo

Summary

Strategic and commercially-minded professional with strong acumen for identifying and capitalizing on business opportunities. Proven ability to enhance operational standards and implement sustainable practices that drive long-term success. Over 20 years of progressive experience in stakeholder communication and engagement, complemented by expertise in dynamic negotiations that consistently exceed expectations. Committed to fostering collaborative environments that promote growth and operational excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Gateway Operations Manger

DHL Express
06.2025 - Current
  • Conducted regular performance reviews, leading a team consisting of 42 employees; they are divided into 2 teams (Bond store, Import sorting).
  • Bonb store team handles almost 8,000 shipments per day by loading, offloading, scanning, and repacking.
  • Import sorting team handles approximately 2,340 shipments per day by fine sorting to ensure delivery on time and the best in class services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.


GTW - Operations Supervisor

DHL EXPRESS - EGYPT
11.2017 - 06.2025
  • Coached, developed, and motivated team members consist of 42 members to deliver best-in-class services, aligned with the business strategy.
  • Leveraged available systems and resources to optimize workload management during shifts, leading to clear process over 2,000 shipments per shift, ensuring consistent service levels.
  • Strategized and communicated clear directions and information to the team, enabling them to meet Key Performance Indicators (KPIs) set by management.

SCS & GTW Supervisor

DHL EXPRESS - EGYPT
04.2008 - 10.2017
  • Led the performance of the Special Clearance Services (SCS) team, ensuring timely responses to customer calls around 1,000 per day and achieving a 94% grade of service performance. while maintaining best-in-class standards, shift, and maintaining best-in-class standards.
  • Managed customer complaints and escalations in alignment with DHL values, fostering customer loyalty and satisfaction.
  • Optimized manpower and resources within the team to achieve high levels of productivity and performance.

Education

M.D. - Accounting

Ain Shams University
Cairo
04.2001 -

Skills

  • Leadership abilities
  • Effective communication
  • Prioritization and scheduling
  • Cross-cultural training facilitation
  • Strong verbal communication
  • Problem-solving skills
  • Driven and independent

Awards

  • Certified, 2014-01-01
  • Excellence in customer service, 2000-05-01
  • Connecting with customers through email, 2000-05-01
  • Impex-tesy shop-Expressary, 2000-03-19

Certification

CIM citified international Manger

Timeline

Gateway Operations Manger

DHL Express
06.2025 - Current

CIM citified international Manger

02-2019

GTW - Operations Supervisor

DHL EXPRESS - EGYPT
11.2017 - 06.2025

SCS & GTW Supervisor

DHL EXPRESS - EGYPT
04.2008 - 10.2017

M.D. - Accounting

Ain Shams University
04.2001 -

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Hassan Abd El-KarimGTW Operations Manger