Summary
Overview
Work History
Education
Skills
Certification
Courses
Community Involvement
Timeline
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HASSAN ALI

Cairo

Summary

Learning strategist and founder of Teknolojia with 15 years in banking, fintech, and education. I apply gamification, digital learning, and learner‑centric design to turn complex topics into engaging programs. We have trained 50 000 + professionals for clients such as the National Bank of Egypt, Banque Misr, Banque Du Caire, Emirates NBD, GIZ, AUC, and the UN, achieving 90 % completion rates and measurable on‑the‑job gains. Recognized by FinTech Egypt in 2022, I now focus on GPT‑powered tutors and other AI tools for continuous learning and professional growth beyond traditional classroom settings.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Managing Director and Chief Learning Strategist

Teknolojia
07.2018 - Current
  • Started the company after attending Y Combinator Startup School; direct strategy, sales, and operations.
  • Won clients such as National Bank of Egypt, Banque Misr, Banque Du Caire, Emirates NBD, GIZ Egypt, the UN, and the AUC.
  • Built programs that trained 9 000+ bankers in person, 23 000+ through games, and 29 000+ online.
  • Designed immersive learning games, online‑videos, and personal AI tutors, boosting course completion to 90 % and engagement by 60 %.
  • Creates learner‑centric journeys that foster continuous, lifelong learning.

Resident Mentor

AUC Venture Lab FinTech Accelerator
04.2020 - 12.2020
  • Created and and delivered FinTech Training and awareness sessions
  • Mentored FinTech entrepreneurs and startup
  • Supported the VLab FinTech team

Customer Experience Manager

Elves App
11.2017 - 05.2018
  • Managed customer experience operations at Elves, an AI-driven virtual assistant startup.
  • Worked closely with the founders and VP Operations to scale the team (hiring and training new “Elves”) and to establish the company’s Customer Experience, Quality Monitoring, and Training frameworks.
  • Gained early hands-on exposure to machine learning and “human-in-the-loop” AI systems powering Elves’ personal concierge platform

Assistant Customer Experience Manager

Delivery Hero (Otlob Egypt)
03.2017 - 10.2017
  • Oversaw customer service operations for Otlob (Delivery Hero’s online food ordering platform in Egypt) and provided support for HungerStation in Saudi Arabia.
  • Managed a contact center team, ensuring service quality and efficiency.
  • Launched new teams and projects to introduce online payment solutions, enhancing the platform’s customer experience.

Assistant Customer Experience Manager

Seera Group (Almosafer.com)
04.2016 - 02.2017
  • Led the combined customer service and sales teams for Almosafer.com, a leading online travel platform (part of Seera Group).
  • Supervised day-to-day contact center operations in Cairo, driving high performance and customer satisfaction.

E-Payment Project Manager

QNB Group
11.2014 - 03.2016
  • Managed multiple internal e-payment projects for QNB’s Egypt operations, including the rollout of new digital payment systems.
  • Led the bank’s customer service unit overseeing debit card operations, ensuring reliable service delivery and successful project implementations.

E-Payment Product Manager

National Bank of Egypt
11.2012 - 11.2014
  • Drove product development and innovation for NBE’s electronic payment services.
  • Helped launching several new products and initiatives, including the NBE Phone Cash mobile wallet, installment payment programs, a “Loan on Phone” service.
  • Participated in the core banking system migration from legacy mainframe to Oracle FlexCube. These projects modernized NBE’s offerings and improved customer experience.

Customer Service Representative

Teleperformance
11.2010 - 10.2012
  • Provided front-line support to customers of Expedia Canada in a high-volume call center environment. Consistently met or exceeded quality and efficiency targets while developing strong communication and problem-solving skills.

Education

Master of Science - Management of Technology

Nile University
06-2026

Bachelor of Science - Accounting

Cairo University
05.2010

Skills

  • Leadership
  • Training Delivery
  • Instructional Design & Curriculum Development,
  • Mentoring & Coaching

  • Project Management
  • Design Thinking
  • Strategic Planning

Certification

  • Digital Transformation in Financial Services Specialization
  • Financial Technology (Fintech) Innovations Specialization
  • Innovation and emerging technologies - be disruptive
  • AI For Everyone
  • Scrum Fundamentals
  • Six Sigma Yellow Belt
  • Advanced Blockchain and Cryptocurrency

Courses

  • AI Copilot Diploma
  • AI for Everyone
  • Generative AI for Everyone
  • Python
  • Digital Transformation in Financial Services
  • Financial Technology Innovations
  • Innovation and Emerging Technologies – Be Disruptive
  • Advanced Blockchain and Cryptocurrency

Community Involvement

Global Shaper - Global Shapers Community - WEF

Chapter President - Government Blockchain Association

Chapter President - Hyperledger Foundation

Founder - October 6th University Blockchain Club

Startup Mentor - Several Organizations across MENA region

Timeline

Resident Mentor

AUC Venture Lab FinTech Accelerator
04.2020 - 12.2020

Managing Director and Chief Learning Strategist

Teknolojia
07.2018 - Current

Customer Experience Manager

Elves App
11.2017 - 05.2018

Assistant Customer Experience Manager

Delivery Hero (Otlob Egypt)
03.2017 - 10.2017

Assistant Customer Experience Manager

Seera Group (Almosafer.com)
04.2016 - 02.2017

E-Payment Project Manager

QNB Group
11.2014 - 03.2016

E-Payment Product Manager

National Bank of Egypt
11.2012 - 11.2014

Customer Service Representative

Teleperformance
11.2010 - 10.2012

Master of Science - Management of Technology

Nile University

Bachelor of Science - Accounting

Cairo University
HASSAN ALI