Hassan M. Abo EL Naga
Dispatcher
Cairo,AlSayda Eisha, 18
Summary
Reliable employee seeking Leader position. Offering excellent communication and good judgment.
Expert Dispatcher focused on keeping delivery and customer service operations moving smoothly. Proficient in Delivery practices and compliance requirements.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
3
3
Languages
9
9
years of post-secondary education
9
9
years of professional experience
Work History
Dispatcher
Delivery Hero | Talabat
Cairo
2019.03 - Current
- Work in Kuwait team for six months
- Work in Qatar and Bahrain team for 5 months
- Work in UAE and Egypt team for 5 months.
- Join BPOs support team since April 2020 till current time, supporting chat team as second level escalation agent
- Help in "Dispatch knowledge base (KB) "instructions updates.
- Add a lot of developments in Qatar issues and problems
- Join Egypt logistics engagement in June 2021.
- Big experience gained from working in dispatch that help in monitor a lot of abusing cases, and big knowledge by most of couriers inquires and problems.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
Customer Care Representative
Souq.com (amazon)
Cairo
2018.11 - 2019.03
- Answers inbound calls and respond to customer requests to ensure customer satisfaction. Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer's problems & complaints.
- Managed over 75 customer calls per day.
Tele Sales Agent
CIB Bank
Egypt
2018.06 - 2020.11
- Selling the bank products like loans and credit cards using phone calls, making deals with business men to take big loans. Increased sales by 10%
Sales Representative
Juhayna, Lamar, Masary
Cairo, Giza
2015.03 - 2018.11
- Selling the company products using fixed routes and fixed visits, open new sales channels, and introducing new area that would have great sales chances.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
Bachelor of Commerce - English Section
Faculty of Commerce And Business Admistration
Helwan Universty 2006.09 - 2013.09
English - Conversation
British Council
English 2009.10 - 2009.12
Time Management -
Harvard
Online 2021.01 - 2021.02
Developing Employees (coaching And Monitoring) -
Harvard
Online 2021.02 - 2021.03
Presentation Skills -
Harvard
Online 2021.05 - 2021.06
Dignity At Work -
My Acdemy
Online 2020.11 - 2020.12
Information Security -
My Academy
Online 2020.10 - 2021.11
Skills
Delivery policies
undefinedTimeline
Presentation Skills -
Harvard
2021.05 - 2021.06
Developing Employees (coaching And Monitoring) -
Harvard
2021.02 - 2021.03
Time Management -
Harvard
2021.01 - 2021.02
Dignity At Work -
My Acdemy
2020.11 - 2020.12
Information Security -
My Academy
2020.10 - 2021.11
Dispatcher
Delivery Hero | Talabat
2019.03 - Current
Customer Care Representative
Souq.com (amazon)
2018.11 - 2019.03
Tele Sales Agent
CIB Bank
2018.06 - 2020.11
Sales Representative
Juhayna, Lamar, Masary
2015.03 - 2018.11
English - Conversation
British Council
2009.10 - 2009.12
Bachelor of Commerce - English Section
Faculty of Commerce And Business Admistration
2006.09 - 2013.09
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