Hassan M. Abo EL Naga
Dispatcher
Cairo,AlSayda Eisha, 18
Summary
Reliable employee seeking Leader position. Offering excellent communication and good judgment.
Expert Dispatcher focused on keeping delivery and customer service operations moving smoothly. Proficient in Delivery practices and compliance requirements.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
3
3
Languages
9
9
years of post-secondary education
9
9
years of professional experience
Work History
Dispatcher
Delivery Hero | Talabat
Cairo
03.2019 - Current
- Work in Kuwait team for six months
- Work in Qatar and Bahrain team for 5 months
- Work in UAE and Egypt team for 5 months.
- Join BPOs support team since April 2020 till current time, supporting chat team as second level escalation agent
- Help in "Dispatch knowledge base (KB) "instructions updates.
- Add a lot of developments in Qatar issues and problems
- Join Egypt logistics engagement in June 2021.
- Big experience gained from working in dispatch that help in monitor a lot of abusing cases, and big knowledge by most of couriers inquires and problems.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
Customer Care Representative
Souq.com (amazon)
Cairo
11.2018 - 03.2019
- Answers inbound calls and respond to customer requests to ensure customer satisfaction. Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer's problems & complaints.
- Managed over 75 customer calls per day.
Tele Sales Agent
CIB Bank
Egypt
06.2018 - 11.2020
- Selling the bank products like loans and credit cards using phone calls, making deals with business men to take big loans. Increased sales by 10%
Sales Representative
Juhayna, Lamar, Masary
Cairo, Giza
03.2015 - 11.2018
- Selling the company products using fixed routes and fixed visits, open new sales channels, and introducing new area that would have great sales chances.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
Bachelor of Commerce - English Section
Faculty of Commerce And Business Admistration
Helwan Universty 09.2006 - 09.2013
English - Conversation
British Council
English 10.2009 - 12.2009
Time Management -
Harvard
Online 01.2021 - 02.2021
Developing Employees (coaching And Monitoring) -
Harvard
Online 02.2021 - 03.2021
Presentation Skills -
Harvard
Online 05.2021 - 06.2021
Dignity At Work -
My Acdemy
Online 11.2020 - 12.2020
Information Security -
My Academy
Online 10.2020 - 11.2021
Skills
Delivery policies
Dispatching procedures
Employee training
Organization and Time management
Self-motivated professional
Teamwork
Computer proficiency
Leadership
Team leadership skills
Team meeting management
Team leadership and coaching
Team communication
Directing team activities
Teaming skills
Team support
Prepare detailed reports
Timeline
Presentation Skills -
Harvard
05.2021 - 06.2021
Developing Employees (coaching And Monitoring) -
Harvard
02.2021 - 03.2021
Time Management -
Harvard
01.2021 - 02.2021
Dignity At Work -
My Acdemy
11.2020 - 12.2020
Information Security -
My Academy
10.2020 - 11.2021
Dispatcher
Delivery Hero | Talabat
03.2019 - Current
Customer Care Representative
Souq.com (amazon)
11.2018 - 03.2019
Tele Sales Agent
CIB Bank
06.2018 - 11.2020
Sales Representative
Juhayna, Lamar, Masary
03.2015 - 11.2018
English - Conversation
British Council
10.2009 - 12.2009
Bachelor of Commerce - English Section
Faculty of Commerce And Business Admistration
09.2006 - 09.2013