Summary
Overview
Work History
Education
Skills
Relationship Status
Personal Information
Birthday
Hobbies
Timeline
Generic

Hassan Mahmoud Alkotb

Tour Guide
Sharm El Sheikh

Summary

Look forward to learning and learning all new as we gain more experience. Collborating love with others in Orderto is a continuous and successful creation. entity I have a creative mind and always up for new challenges.

Overview

5
5
years of professional experience
2021
2021
years of post-secondary education
4
4
Languages

Work History

Tour Guide

Sun International
10.2024 - Current
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.

Customer Service Representative

Vodafone
01.2024 - 08.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

External Sales Employee

Imtilak Company
09.2023 - 11.2023
  • Semi-finished company in district 16, distinguished neighborhood, First District Company in October.

Sales Employee

Danat Kuwaiti Company for Travel and Tourism
07.2023 - 11.2023
  • Company's headquarters in Egypt.

Airline Ticket Booking and Tour Operator

Easy Travel Market
02.2022 - 11.2022

Customer Service

Orange
07.2021 - 01.2022

Official in the Accounts Department

Omran Perfumes Corporation
09.2020 - 03.2021
  • Promoted to main branch in the old market in Sharm Elsheikh.

Education

BA - Department of Law

Law University
Al Mansurah, Egypt
09-2020

Strategy and National Security Course - undefined

Nasser Higher Military Academy

Training Camp - undefined

UNICEF International Organization

Master Mose - using Windows tools and programming primarily for applications

Microsoft

ICDL - English and soft skills course

American Council center

Skills

Tourism management

Proficient in [language]

Guest relations

Travel recommendations

Public speaking

Local history

Arts and culture

Marketing

Body language reading

Local history expertise

Creative solutions

Tour planning

Team building

Sales

Relationship Status

Single

Personal Information

Nationality: Egyptian

Birthday

10/22/98

Hobbies

Handball  

Swimming  

Reading  

Travel and adventure  

Photoshop  

Social media 

Video editing

Kick Boxing

Timeline

Tour Guide

Sun International
10.2024 - Current

Customer Service Representative

Vodafone
01.2024 - 08.2024

External Sales Employee

Imtilak Company
09.2023 - 11.2023

Sales Employee

Danat Kuwaiti Company for Travel and Tourism
07.2023 - 11.2023

Airline Ticket Booking and Tour Operator

Easy Travel Market
02.2022 - 11.2022

Customer Service

Orange
07.2021 - 01.2022

Official in the Accounts Department

Omran Perfumes Corporation
09.2020 - 03.2021

Strategy and National Security Course - undefined

Nasser Higher Military Academy

Training Camp - undefined

UNICEF International Organization

Master Mose - using Windows tools and programming primarily for applications

Microsoft

ICDL - English and soft skills course

American Council center

BA - Department of Law

Law University

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Hassan Mahmoud AlkotbTour Guide