Hassan Mohamed AbdAllah
Corporate Customer Service Supervisor
Summary
Detail-oriented banking professional with 9+ years of experience in corporate and retail banking, specializing in customer service, KYC, compliance alignment, and cash operations. Proven ability to apply regulatory knowledge to daily banking functions. Transitioning into a Compliance role to leverage deep understanding of banking regulations, customer due diligence, and risk mitigation for enhancing the institution's compliance framework.
Overview
11
11
years of professional experience
2030
2030
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Corporate Customer Service Representative
National Bank of Egypt (NBE)
01.2020 - Current
- Opened and updated corporate accounts in full alignment with KYC, AML, and bank compliance policies.
- Promoted and explained electronic and non-electronic products while ensuring accurate documentation and aligned to compliance standards.
- Ensured proper checks and accurate documentation according to compliance rules.
- Executed various customer requests with a compliance-first approach to mitigate operational and reputational risks.
Retail Customer Service Representative – Banker A
National Bank of Egypt (NBE)
01.2019 - 01.2020
- Managed sensitive client information while adhering to banking compliance requirements.
- Assisted in fraud detection through customer alerts and escalations.
- Reported suspicious activities and participated in improving internal control measures.
Teller – Banker B
National Bank of Egypt (NBE)
01.2016 - 01.2019
- Processed financial transactions ensuring strict adherence to compliance and anti-fraud protocols.
- Maintained full alignment with regulatory standards including customer identification and suspicious transaction reporting.
First Lieutenant
Egyptian Armed Forces
01.2014 - 01.2016
- Developed leadership, crisis management, and risk-assessment capabilities in high-pressure environments.
Education
MBA - Digital Transformation
Eslsca University
Bachelor of Commerce - Accounting Major
Ain Shams University
01.2009 - 01.2013
Skills
- FlexCube
- Microsoft Office
- KYC
- AML
- CRM
- Problem-solving
- Customer service
- Time management
Certification
General English – Advanced Level (Concept Training Center)
Personal Information
Date of Birth: 09/13/92
Timeline
Corporate Customer Service Representative
National Bank of Egypt (NBE)
01.2020 - Current
Retail Customer Service Representative – Banker A
National Bank of Egypt (NBE)
01.2019 - 01.2020
Teller – Banker B
National Bank of Egypt (NBE)
01.2016 - 01.2019
First Lieutenant
Egyptian Armed Forces
01.2014 - 01.2016
Bachelor of Commerce - Accounting Major
Ain Shams University
01.2009 - 01.2013
MBA - Digital Transformation
Eslsca University
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