Hassan Mohamed Abd-Elhamed
Giza
Summary
Proven Automotive Service Advisor and Technician with a track record of enhancing customer satisfaction at HUYNDAY GHABOUR AUTO. Skilled in vehicle inspection and technical diagnostics, coupled with exceptional relationship-building abilities. Increased positive feedback through meticulous complaint handling and efficient service delivery. Expert in parts ordering and customer relations, consistently achieving targets under pressure. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
5
5
years of professional experience
Work History
Service Advisor
Toyota Motor Service Centre
08.2024 - Current
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Service Advisor
Nissan Motor Service Centre
08.2024 - 02.2025
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Mechatronics Teaching Assistant
Higher Technological Institute
02.2024 - 07.2024
- Supported classroom activities, tutoring, and reviewing work.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Automotive Service Advisor
LOCAL AUTO CENTRE
06.2023 - 09.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information .
- Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as an Automotive Service Advisor.
Automotive Technician
HUYNDAY GHABOUR AUTO
08.2022 - 10.2022
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Automotive Technician
El-Borqan International
07.2021 - 09.2021
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed safety and emissions inspections.
Auto-service-advisor Trainee
Abu-Heta Centre
07.2020 - 10.2020
- Implemented customer follow-up procedures, enhancing satisfaction levels and generating positive feedback.
- Ensured proper documentation of all repairs performed by technicians for warranty compliance purposes.
- Prioritized daily tasks effectively, maintaining excellent time management skills under pressure to meet deadlines consistently.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs, resulting in reduced wait times for customers.
- Streamlined appointment scheduling for improved efficiency and enhanced customer experience.
Education
Bachelor of Auto-Tronix Technology - Automotive Engineering Technology
Beni-suef Technological University
07.2024
Skills
- Building Relationships
- Customer Satisfaction
- Complaint Handling
- Customer Relations
- Vehicle Inspection
- Technical knowledge
Technical Skills
- Solid Works
- Auto-Cad
- Microsoft Excel
- Microsoft Word
- Microsoft Power point
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Service Advisor
Toyota Motor Service Centre
08.2024 - Current
Service Advisor
Nissan Motor Service Centre
08.2024 - 02.2025
Mechatronics Teaching Assistant
Higher Technological Institute
02.2024 - 07.2024
Automotive Service Advisor
LOCAL AUTO CENTRE
06.2023 - 09.2023
Automotive Technician
HUYNDAY GHABOUR AUTO
08.2022 - 10.2022
Automotive Technician
El-Borqan International
07.2021 - 09.2021
Auto-service-advisor Trainee
Abu-Heta Centre
07.2020 - 10.2020
Bachelor of Auto-Tronix Technology - Automotive Engineering Technology
Beni-suef Technological University
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