Hatem Elswafy
Administration Support Manager
Cairo
Summary
Being present at the beginning of Dar Al Fouad in October 2001 and achieving successes and building the name of Dar Al Fouad.
2019 Moving to the Dar Al fouad Nasr branch, Director of the Administrative Support Department, despite its opening a year before my presence, and the losses were heavy. In cooperation with my associate , I built a system and restructured the hospital, and now, thanks to the team’s efforts, successes are being achieved at a steady pace.
Overview
30
30
years of professional experience
Work History
Sale Supervisor
Elfayrouz Hospital
Giza, Egypt
02.1994 - 02.1998
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Manager
El Fayrouz Hospital
Giza, Egypt
03.1996 - 03.1998
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Prepared sales presentations for clients showing success and credibility of products.
- Drove sales by developing multi-million dollar contract sales.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
Sales Representative
Dar Elfouad Hospital (6 Of October)
6th Of October City, Egypt
03.2001 - 02.2003
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Supervisor
Dar Elfouad Hospital (6 Of October)
6th Of October City, Egypt
03.2003 - 01.2005
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Utilized data analysis techniques to identify patterns in consumer behavior that informed marketing strategies moving forward.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
International Relations Manager
Dar Elfouad Hospital (6 Of October)
6th Of October City, Egypt
02.2005 - 01.2010
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed targeted marketing campaigns tailored to specific regions, resulting in increased sales and revenue generation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed budgets for multiple international projects, allocating resources effectively to maximize return on investment.
- Coordinated multinational projects from inception to completion, ensuring timely delivery and high-quality results.
- Negotiated favorable contracts with foreign partners to secure advantageous terms for the organization.
Sales Manager
Dar Elfouad Hospital (6 Of October)
6th Of October City, Egypt
02.2010 - 01.2019
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Prepared sales presentations for clients showing success and credibility of products.
- Drove sales by developing multi-million dollar contract sales.
- Established and cultivated solid business relationships with new or existing customers.
- Built relationships with customers and community to establish long-term business growth.
Administrative Support Manager
Dar Elfouad Houspital (nasr City)
Nasr City
03.2019 - Current
- Coordinated company events including meetings, conferences, and team-building activities to promote employee engagement.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Created reports, presentations and other materials for executive staff.
- Prepared detailed documents and reports in adherence administrative processes.
- Supervised a diverse team of administrative staff, providing guidance, coaching, and performance evaluations to ensure consistent professional growth.
- Increased overall workplace efficiency by continuously identifying areas for improvement in office workflows and implementing best practices accordingly.
- Created organized filing system to manage department documents.
Education
Diploma in Hospital Administration - Hospital Administration
Ain Shams University
Al `Abbasiyah, Egypt 04.2001 -
Bachelor of Arts - Arts, Philosophy Department
Cairo Universty
Giza 04.2001 -
Skills
Excellent Communication
Adaptability and Flexibility
Decision-Making
Meeting planning
Performance Evaluations
Self Motivation
Service Provider Sourcing
Inventory Management
Organizational Leadership
Many training courses in leadership, sales methods, marketing, communications, computers, management, resource exploitation, crisis management, and many other courses over 23 years of
Achievements
Timeline
Administrative Support Manager
Dar Elfouad Houspital (nasr City)
03.2019 - Current
Sales Manager
Dar Elfouad Hospital (6 Of October)
02.2010 - 01.2019
International Relations Manager
Dar Elfouad Hospital (6 Of October)
02.2005 - 01.2010
Sales Supervisor
Dar Elfouad Hospital (6 Of October)
03.2003 - 01.2005
Diploma in Hospital Administration - Hospital Administration
Ain Shams University
04.2001 -
Bachelor of Arts - Arts, Philosophy Department
Cairo Universty
04.2001 -
Sales Representative
Dar Elfouad Hospital (6 Of October)
03.2001 - 02.2003
Sales Manager
El Fayrouz Hospital
03.1996 - 03.1998
Sale Supervisor
Elfayrouz Hospital
02.1994 - 02.1998