Hatem Hassib
Cairo,Heliopolis
Summary
Strategic and results-driven IT Solutions Architect with 15+ years of experience in designing, implementing, and leading enterprise-grade data protection, cybersecurity, and data center solutions. Proven track record of resolving complex technical challenges, driving presales engagements, and mentoring cross-functional teams across EMEA. Adept at translating business goals into technical architectures and delivering high-impact solutions that align with client needs. Passionate about innovation, customer success, and continuous improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Principal Engineer, Presales Solutions Architect
Dell Technologies
Cairo
06.2022 - Current
- Lead technical engagements during the presales cycle, adopting a consultative approach to align complex IT solutions with customers’ strategic business objectives.
- Translate business requirements into detailed Statements of Work (SOW), perform effort estimations, and ensure smooth transition to delivery teams.
- Architect and design data center and cybersecurity solutions for complex deals across the META region, serving as a subject matter expert (SME).
- Support enterprise accounts through presales qualification, solution strategy development, and presentation of architectural designs and technical plans.
- Build and nurture strong customer relationships, managing solution development lifecycle—including scope, design, risk mitigation, and financial modeling.
- Oversee quality assurance and provide technical leadership on large-scale projects, including mentoring and coaching technical staff.
- Maintain deep expertise in Dell Technologies’ product portfolio and integration capabilities, while staying updated on industry trends to continuously enhance solution quality and business outcomes.
Principal Engineer, Service Delivery (Emerging Africa)
Dell Technologies
Cairo
02.2020 - 06.2022
- Acted as Data Protection Technical Lead for the Emerging Africa region, designing and implementing data protection and cybersecurity solutions for a diverse set of customers.
- Delivered onsite technical workshops to architect end-to-end enterprise-grade solutions.
- Produced both high-level and low-level design documentation tailored to complex environments.
- Managed complex multi-vendor integrations including Data Domain with Commvault, NetBackup, and other platforms.
- Coordinated cross-functional technical teams to meet contract obligations and maintain delivery within SLA and budget.
- Proactively identified and resolved potential issues to prevent customer impact and foster continuous improvement.
- Managed customer escalations and high-priority service matters to resolution with professionalism and speed.
Principal Solutions Architect (EMEA)
Dell Technologies
Cairo
05.2015 - 02.2020
- Served as Remote Data Protection Solutions Architect for EMEA, designing integrations of Data Domain, Avamar, and NetWorker to meet customer data protection requirements.
- Translated sales orders into technically sound architecture solutions, ensuring alignment with client needs and expectations.
- Led internal project kick-off meetings to review scope, bill of quantities, and requirements.
- Created comprehensive test plans and defined success criteria to ensure smooth implementation.
- Mentored and onboarded new hires through a structured development program, growing team capability across the region.
Technical Support Engineer III (Avamar)
EMC
Cairo
03.2011 - 05.2015
- Acted as Subject Matter Expert on EMC Avamar, delivering resolution for complex technical issues in a fast-paced, customer-critical environment.
- Collaborated with cross-functional teams to enhance support processes, standards, and strategies.
- Authored knowledge base articles to document solutions and resolution paths for known issues.
- Maintained consistent, respectful, and timely communication with customers.
- Ensured quality issue closures and escalated critical matters appropriately to drive customer satisfaction.
Senior Technical Engineer
Raya Information Technology
Cairo
12.2007 - 03.2011
- Acted as Data Center Technical Engineer responsible for deployment of servers and storage solutions for HP and Sun Microsystems.
- Handled racking and stacking of hardware equipment across client data centers.
- Performed initialization and configuration of HP and Sun storage arrays, SAN switches, and enterprise servers.
- Installed and configured operating systems including Windows Server, RHEL, and Solaris.
- Provided proactive maintenance and support for contracted IT assets.
Education
Bachelor of Computer Engineering -
Ain Shams University
Cairo, Egypt01.2006
High School Diploma -
Lycée La Liberté
Cairo, EgyptSkills
- Communication and presentation skills
- Problem solving and conflict resolution
- Time management
- Negotiation expertise
- Technical leadership
- Data protection and cyber recovery
- Virtualization and hyperconverged infrastructure
- Networking and storage solutions
- AI infrastructure solutions
- Containerization with Kubernetes
- Technical documentation
- Solution architecture
- Customer relationship management
- Quality assurance
Certification
- Specialist – PowerProtect Cyber Recovery
- Dell Data Protection Design (2023)
- NIST Cybersecurity Framework (2023)
- Dell PowerFlex design (2023)
- Associate – Information Storage and Management v4.0
- Specialist – Implementation Engineer, Data Domain
- Expert – implementation engineer, Avamar
- Expert technology architect, backup recovery solutions
- Associate – PowerEdge v1.0
- Associate – converged systems and hybrid cloud
- Specialist – Implementation Engineer, VxRail Appliance
- Associate – Networking v1.0
- Specialist – Implementation Engineer, PowerEdge MX Modular
- Dell RecoverPoint for Virtual Machines Achievement
- Nutanix Certified Associate 6
- Nutanix Certified Professional – Unified Storage 6
- Nutanix Certified Professional – Cloud Native 6
- VMware Certified Professional 6 – Data Center Virtualization
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- CCNA Routing and Switching (2013)
- ISC2 Certified in Cybersecurity (CC)
- Commvault Cloud Technical Sales Professional – CCTSP25
- Google Cloud Associate Cloud Engineer
- NVIDIA-certified associate: AI infrastructure and operations
Languages
- Arabic, Native
- English, Fluent
- French, Very Good
Awards Recognition
- Game Changer Award, Dell Technologies, 2024
- Solutioning Customer Excellence Award, Dell Technologies, 2023
- Technical Support Customer Excellence Award, EMC, 2014
- Technical Support CSAT Champion, EMC, 2011–2014
Timeline
Senior Principal Engineer, Presales Solutions Architect
Dell Technologies
06.2022 - Current
Principal Engineer, Service Delivery (Emerging Africa)
Dell Technologies
02.2020 - 06.2022
Principal Solutions Architect (EMEA)
Dell Technologies
05.2015 - 02.2020
Technical Support Engineer III (Avamar)
EMC
03.2011 - 05.2015
Senior Technical Engineer
Raya Information Technology
12.2007 - 03.2011
Bachelor of Computer Engineering -
Ain Shams University
High School Diploma -
Lycée La Liberté
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