Hatem Refaat Hefny

Operations Management in Europa Cucine over sees several main departments:

A- Storages & Inventory

B- Logistics & Transportation C- Purchasing

D- Orders Processing & Production & Suppliers Management

E- Technical & Quality Control

F- Installations & Sites Management

Accordingly the Operations Manager Job description is:

• Management & Handling of storages & its system development and creation both with accounting department and storages coordinator
• Management of all internal & external logistics and transportation of the company (Including the process for importing)
• Receiving all orders from sales engineers of all branches and processing both local and international orders
• Development of suppliers company deals with and developing their agreements
• Managing Purchasing Orders of the company
• Initiating the production process
• Management of the technical and quality control teams to ensure a smooth process
• Managing the installations and site management teams to ensure a smooth process
• Coordinating installations and delivery schedules with clients
• Coordinating between company departments to achieve an efficient operations process
• Management of existing operations teams of different department
• Development of current operations system to achieve a more efficient process
• Reporting directly to the managing partner
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints
• Developed systems and procedures to improve operational quality and team efficiency

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress :

-Planning the project (in accordance with company goals)

-Resourcing the project (and budgeting those resources effectively)

-Managing the project (even when things go wrong)

-Motivating the project team (and getting the best out of each person)

-Delivering the project (on time and on budget)

-Reporting on the project (and analyzing how to improve for next time)

• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Preparing daily reports for all factories.
• Follow up on customer products for delivery on specified dates.
• Preparing performance reports for all factories.
• Monthly reports on rate of deliveries for each factory.
• Monthly reports on what was delivered on required dates and percentages of arrears for each factory.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Managed department budget to ensure adequate resources for staff development and instructional materials.