Haytham Mohamed Rashad Mohamed
Cairo,C
Summary
A challenging job in a well-established company where my education and personal capabilities can be utilized and developed in further innovation.
Overview
19
19
years of professional experience
Work History
Branch Manager
Alex Bank
04.2020 - Current
- Responsible for the administration and efficient daily operation of a full service branch Office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives
- Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships
- Provides leadership, training and supervision; delegates day to day operations to the Operations Officer or other branch personnel
- Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs
- Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities
- May perform duties in the absence of the Operations Officer or other such management capacities as directed by the Regional Manager
Acting team leader SMEs (Small business up 50 mio)
Alex Bank
09.2017 - 03.2020
- Responsible for all credit facility and unsecured lending related to CBE initiative starting from sales turnover 1 mil till 50 mil, managing team in my area to achieve their targets, facilitating all issues by dealing with credit analyst for the risk issues, organizing and adjusting procedures in order to obey internal policies for ISP and external policies of CBE
Supervisor Small & Medium Business Relationship Manager
Emirates National Bank of Dubai
02.2013 - 08.2017
- Company Overview: BNP Paribas previously
- Handle all corporate deals and trade finance transactions in terms of opening new corporate accounts
- Promote & sell bank products/services to achieve the yearly targets, targeting the small and medium enterprise company category in order to provide different facilities
- BNP Paribas previously
Corporate operation service Officer
AB – ARAB BANK PLC
04.2009 - 02.2013
- Handle all corporate deals and trade finance transactions in terms of opening corporate accounts, handling all corporate orders and issuing letter of credit, collections and letter of guaranty and follow up these transactions with the central operating unit of the branches all these transactions are being held through Eximbele system and AS 400
Customer relationship officer
AB – ARAB BANK PLC
01.2008 - 03.2009
- Identify customer needs and fulfilling it with proper bank’s products or services
- Handle customers’ requests/inquiries related to their accounts, products & services in a professional manner & serving all customers regardless of segment up to the level of customer’s satisfaction
- Promote & sell bank products/services to achieve the yearly targets
- Migrate customers to various channels (PB, IB, ATM, Cheque deposit box, SMS)
- Ensure that brochures are up to date and in place
- Carry/Handle efficiently custody items, keys as per custodian matrix & relevant P&P
- Adhere to Branch Operating Model
Teller
AB – ARAB BANK PLC
06.2007 - 12.2007
- Handle all cash transactions in terms of cash deposits, cross currency, cheque withdrawals and all other transactions through cashier system and AS 400
Customer Relationship supervisor
CNE - MULTICHOICE
05.2005 - 06.2007
- Facing and receiving customers inquiries, problems and solving it
- Satisfying the customers with all they need
- Promoting the services of the company and increasing the sales by convincing customers and finalizing deals
- Assisting customers in their technical problems
- Providing all technical and promotional support required by the client
- Monitoring customers’ accounts in terms of payment, renewal, addressing and complaints
- Auditing all daily and weekly transactions
- Updating customers with their accounts status
- Giving the customers the fastest and easiest accurate information about our service
- Monitoring calls as a member of quality assurance team
- Handling with proficiency frustrated customers
Education
Bachelor's Degree - faculty of commerce
Ain shams University
Skills
Time Management
Self-Motivated
Team Player
Communication Skills
Presentation Skills
Flexibility
Collaboration
Knowledge
Interpersonal Skills
Ability to Work Individually
Militarystatus
Exempted
Totalyearsofexperience
17 years
Personal Information
- Date of Birth: 04/01/84
- Gender: Male
- Nationality: Egypt
- Marital Status: Married
Countryofresidence
Egypt
References
Furnished upon request
Training
- SMEs Credit Course (EBI 170 hours)
- Quality Assurance 'CNE' 2006
- Customer Service 'ART' 2006
- Auditor For Active users on the ibs system
Timeline
Branch Manager
Alex Bank
04.2020 - Current
Acting team leader SMEs (Small business up 50 mio)
Alex Bank
09.2017 - 03.2020
Supervisor Small & Medium Business Relationship Manager
Emirates National Bank of Dubai
02.2013 - 08.2017
Corporate operation service Officer
AB – ARAB BANK PLC
04.2009 - 02.2013
Customer relationship officer
AB – ARAB BANK PLC
01.2008 - 03.2009
Teller
AB – ARAB BANK PLC
06.2007 - 12.2007
Customer Relationship supervisor
CNE - MULTICHOICE
05.2005 - 06.2007
Bachelor's Degree - faculty of commerce
Ain shams University