Haytham Saeed Ahmed Hefnawy
Nasr city
Summary
Experienced Banking Professional with a solid background in Accounting, Finance, and Retail Banking. Proven ability to deliver results in fast-paced financial environments, with strong expertise in customer service operations, portfolio management, and compliance with regulatory standards. Seeking a full-time opportunity in a multinational financial institution to leverage technical competencies and enhance cross-functional collaboration. Proficient in core banking operations, credit analysis, financial statement review, personal and corporate lending, account opening (KYC/AML compliance), and deposit product management (CASA, time deposits, CDs). Skilled in using banking software systems, Microsoft Excel (advanced), and preparing financial and operational reports. Known for improving customer satisfaction, reducing processing errors, and supporting branch-level business growth. Possess strong analytical, communication, and problem-solving skills, with a demonstrated ability to interact effectively across all organizational levels and contribute to service excellence and sales target achievement.
Overview
27
27
years of professional experience
Work History
Sales & Service Officer
Commercial International Bank C.I.B
Alexandria
04.2021 - 01.2025
- Experienced and results-driven banking professional with a proven track record in leading branch operations, driving sales growth, and delivering exceptional customer service.
- Demonstrated ability to achieve and exceed assigned targets across assets, liabilities, cross-sell, and deep-sell objectives through relationship management, client retention strategies, and acquisition of new-to-bank customers.
- Skilled in managing and developing high-performing sales teams, setting business plans, and executing effective marketing and revenue strategies.
- Expert in client portfolio analysis, identifying current and future financial needs, and ensuring tailored banking solutions for high-net-worth individuals.
- Adept at maintaining service quality standards above 91% by addressing audit findings, resolving service gaps, and enhancing the customer experience.
- Strong leadership in performance monitoring, coaching, recruitment, and staff development, with a focus on continuous improvement and compliance with SOP and regulatory requirements.
- Collaborative with cross-functional teams to drive operational excellence, increase profitability, and ensure sustainable business growth.
Deputy Branch Head
Commercial International Bank C.I.B
Abdel Razek El Sanhoury Branch
01.2017 - 12.2017
- Assist the Branch Manager in managing the daily sales and service activities held in the branch from managing the sales and service team, ensuring that the Sales budget is achieved while providing the requested service levels.
- As well as deputizing the Branch Head when needed.
Branch Head
Commercial International Bank C.I.B
JW Marriott Branch
12.2015 - 12.2016
- Branch Manager was managing the daily sales and service activities held in the branch from managing the sales and service team, ensuring that the Sales budget is achieved while providing the requested service levels.
- As well as deputizing the Branch Head when needed.
Deputy Branch Head
Commercial International Bank C.I.B
El Obour City
11.2014 - 12.2015
- Assist the Branch Manager in managing the daily sales and service activities held in the branch from managing the sales and service team, ensuring that the Sales budget is achieved while providing the requested service levels.
- As well as deputizing the Branch Head when needed.
Sales & Service Officer Head Customer Service
Commercial International Bank C.I.B
10.2011 - 11.2014
- Achieved consumer banking business plan targets for both assets and liabilities across all segments.
- Maintained the required deposit mix to ensure optimal balance sheet health.
- Drove growth in NTB (New-to-Bank) customers and successfully upgraded segmentation to boost market share.
- Increased issuance of approved credit cards, enhancing fee income and customer engagement.
- Grew Personal Installment Loans (PIL) portfolio across both high-yield and low-yield segments.
- Expanded Overdraft facilities, Auto Loans, and Mortgage portfolios, meeting volume and revenue targets.
- Boosted total deposit base including CASA, Certificates of Deposit, and Time Deposits in both local and foreign currencies.
- Increased Bancassurance policy issuance, generating higher fee income for the branch and bank.
- Fully adhered to all bank policies and procedures, ensuring compliance and operational excellence.
- Ensured accuracy and timeliness in all customer-related activities and transactions.
- Monitored KYC compliance and ensured proper procedures for account opening and documentation.
- Maintained organized customer file management and ensured timely regularization of exceptions.
- Assisted in improving customer experience by helping reduce Average Waiting Time (AWT) in the teller area to under 5 minutes.
- Took on Branch Head responsibilities in their absence, ensuring smooth operations and continuity.
- Served as a Trainer at CIB Training Center (Smart Village) in 2013, guiding and onboarding new hires in banking operations and customer service.
SSO
Commercial International Bank C.I.B
Sanafir Branch
03.2008 - 08.2013
Customer Service Rep
United Bank
01.2005 - 01.2010
- Handled front & back-office customer service.
- Opened accounts, CDs, deposits, and transfers.
- Issued Visa cards and checkbooks.
- Prepared personal loan memos and booked loans.
- Followed up on past-due payments (3 levels).
- Reviewed loan documents and client files.
- Processed daily accounting entries.
- Managed insurance for personal loan clients.
- Prepared daily, weekly, and monthly reports.
- Served Private Banking clients.
- Executed batch operations and backend tasks.
Marketing Specialist
National Trading Company
10.2001 - 10.2002
- Marketing Specialist at National Trading Company for currency Machines, Mailing systems, Sorting scanning & encoder machine.
Marketing Specialist
Care Medical
01.1998 - 12.2001
- Marketing specialist at care medical for medical supplies.
- Responsible for all legal and administrative affairs, good following up the bids and practice & good working for public relations.
- Preparing daily, weekly & monthly reports.
Education
The Faculty Of Law - undefined
Ain Shams University
01.2000
Skills
- Business Development
- Presentation
- Coaching
- Communication
- Financial analysis
- Cross-selling and Up-selling
- Microsoft office
- Self motivation
- Excellent communication
- Accounting
Military Status
Exempted from any military service
<Enter your own>
- Title: Business Development
- Date of Birth: September, 1979
- Nationality: Egyptian
- Marital Status: Married
Training
- Consumer Banking Professional Certificate
- Introduction To Banking Products
- Manage Yourself
- Road to Management
- Mindset
- Essential Selling Skills
- Sales Training
- Quality Service Training
- Cards Policy Training Sessions
- AML Training
Timeline
Sales & Service Officer
Commercial International Bank C.I.B
04.2021 - 01.2025
Deputy Branch Head
Commercial International Bank C.I.B
01.2017 - 12.2017
Branch Head
Commercial International Bank C.I.B
12.2015 - 12.2016
Deputy Branch Head
Commercial International Bank C.I.B
11.2014 - 12.2015
Sales & Service Officer Head Customer Service
Commercial International Bank C.I.B
10.2011 - 11.2014
SSO
Commercial International Bank C.I.B
03.2008 - 08.2013
Customer Service Rep
United Bank
01.2005 - 01.2010
Marketing Specialist
National Trading Company
10.2001 - 10.2002
Marketing Specialist
Care Medical
01.1998 - 12.2001
The Faculty Of Law - undefined
Ain Shams University
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