Summary
Overview
Work History
Education
Skills
Timeline
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Hazem Abdou

Cairo

Summary

PROFESSIONAL SUMARRY Confident and diligent bilingual hospitality specialist with 8 years of experience in the field of catering in various hotel types such as (Business Hotels - Extended Stay Hotels - Resort Hotels - Casino Hotels and Conference Center Hotels) and offers a comprehensive understanding of modern computer systems, creative and constructive management and represents excellent customer service. Successful in providing unique services to the hotel or hospitality industry.

Overview

12
12
years of professional experience
1
1
Language

Work History

TICKETING SALES EXECUTIVES - ACTING SUPERVISOR

Dubai
04.2020 - 10.2021
  • 2020 DUBAI
  • Solved 25 - 50 tickets on a daily basis Assist in the preparation of the operational procedures and required administrative documents required for the Ticket Fulfillment Centre (TFC)
  • Handled and solved guest requests, questions, and posted appropriate charges and credits to guests' accounts through Point of Sales (POS)'
  • Support the setup, deployment, and daily operations of the Ticket Fulfillment Centre (TFC)
  • Complete the fulfillment of primarily B2B client pre-paid ticket orders, using a ticketing system to print tickets, receipts, and account summaries as required
  • Execute direct B2C ticket sales transactions from end-to-end as required with payment in cash, credit card, or by applying for reseller account credit
  • Perform physical activities such as carrying boxes, packaging tickets, delivering tickets, and opening and closing the TFC office
  • Achievements: Sell 1000 tickets per week that help to increase the weekly revenue with 10 %
  • Solve more than 100 damaged tickets, achieve complete satisfaction for visitors and save money for the company instead of offering free tickets
  • Fully satisfaction for visitors scores were 25 % above the event average.

SENIOR TRAVEL CONSULTANT

LOOKanBOOK Travel Agency
Cairo
03.2019 - 07.2021
  • Involved to issue, re-issue, and perform re-calculations of international and domestic booking primarily for group travel and makes travel arrangements to client-related on air/hotel/car/rail/visa
  • Compare prices with our local suppliers and through the booking sites of our partners and compare them with
  • Booking and Agoda and get the best rates
  • Provide travel offers and general travel advice to travelers within customers' travel policy
  • Achievements: Hit and exceeded sales by 30% for the months of October, November, and December in 2019.

OUTPATIENT RECEPTIONIST

MEDICAL INSURANCE Cairo
12.2017 - 02.2019

CENTER AGENT SUPERVISOR

Dar Al Fouad Hospital, GUEST SERVICE, InterContinental Doha Al Dafna
Doha
10.2016 - 06.2017
  • Trained junior team members in customer service strategies and property policies
  • Set and managed policies for concierge services and guest relations
  • Kept up to date on hotel and local events, restaurant menu, occupancies, staff updates, and VIP guests
  • Developed and implemented strategies to improve guest experiences and build loyalty
  • Maintained high employee satisfaction and performance with a hands-on and collaborative style.

FRONT OFFICE SHIFT LEADER

Tulip El Galaa Hotel
Cairo
09.2015 - 09.2016
  • Processed check-ins and check-outs, created reservations, and processed special requests
  • Assisted guests by displaying knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services and Check cash drawers and prepare bank deposits
  • Me-off requests, and handle last-minute absences, train and coach new employees
  • Inspect equipment and communicate the need for repairs or replacements to management.

FRONT OFFICE AGENT

Red, Hilton Long Beach Resort Hurghada
09.2014 - 09.2015

GUEST SERVICE CENTER AGENT, Sonesta Hotel Tower & Casino
Cairo
09.2012 - 09.2014

FRONT OFFICE AGENT

Mercure Bay
06.2010 - 08.2012

Education

Bachelor's degree - Hotels and Tourism, Tourist Guidance, Service, Hotel Management

ACADEMY, managements
2010

Skills

  • PERSONAL INFORMATION
  • Military Services: Exemption
  • EXPERTS SKILLS:
  • Travel Arrangements
  • Time management
  • Word processing
  • Problem-solving skills
  • Cash Handling
  • File management
  • Good Telephone Etiquette
  • Written Communication
  • Invoicing
  • Customer support
  • Client communication
  • Front office operations
  • Securing reservations
  • Room preparation
  • Online reservation websites
  • INTERPERSONAL SKILLS:
  • Attention to Detail
  • Friendly service mentality
  • Typing 45 wpm
  • Scheduling
  • Decision-Making Abilities
  • Active listening
  • Positive reinforcement strategies
  • Complex problem solving
  • Social cognition
  • Collaboration team
  • COMPUTER SKILLS:
  • Microsoft office (Excel -Word)
  • Internet Application
  • Social Media User
  • OPERA, ONQ AVAYA, POS, ATS, SAP and CRM

Timeline

TICKETING SALES EXECUTIVES - ACTING SUPERVISOR

04.2020 - 10.2021

SENIOR TRAVEL CONSULTANT

LOOKanBOOK Travel Agency
03.2019 - 07.2021

OUTPATIENT RECEPTIONIST

MEDICAL INSURANCE Cairo
12.2017 - 02.2019

CENTER AGENT SUPERVISOR

Dar Al Fouad Hospital, GUEST SERVICE, InterContinental Doha Al Dafna
10.2016 - 06.2017

FRONT OFFICE SHIFT LEADER

Tulip El Galaa Hotel
09.2015 - 09.2016

FRONT OFFICE AGENT

Red, Hilton Long Beach Resort Hurghada
09.2014 - 09.2015

GUEST SERVICE CENTER AGENT, Sonesta Hotel Tower & Casino
09.2012 - 09.2014

FRONT OFFICE AGENT

Mercure Bay
06.2010 - 08.2012

Bachelor's degree - Hotels and Tourism, Tourist Guidance, Service, Hotel Management

ACADEMY, managements

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