Hazem Ahmed Ibrahim Badawy

Operations Department from January 2022-current

• handling all kinds of transfers between customers accounts whether internally or externally to other banks inside egypt (ACH)
• handling transfers from customers accounts to banks abroad internationally ( Swift)
• depositing checks to customers accounts whether drawn on our bank or other banks through the clearing department whether local or foreign currency
• depositing checks withdrawn on banks abroad into customers accounts
• Adding remittances received from abroad to customers accounts
• Foreign currency exchanges between customers accounts from Usd TO Egp or Eur to Egp etc...
• issuing certificate of deposits,redeeming certificate of deposits
• making modifications on customers debit cards such as card replacement,changing address,changing telephone numbers
• liquidation of estates :get the heirs to sign the documents and send it to the central unit of estates.
• closing customers accounts after they sign a request for it
• handling advanced payments for customers who work in import and exports field
• Handling government payments for the ministry of finance on a linked system called E-Finance ,these payments such as taxes,customs,social insurance,etc
• doing customers administrative orders from their personal accounts to their credit cards
• purchasing and Redeeming Mutual funds
• issuing all kinds of check books according to the category of customers :Gold-Platinum-Platinum plus-Platinum elite

Customer service Department -Reception officer from August 2018-January 2022

• Responsible of the custody of all kinds of cards such as: Debit cards, credit cards,prepaid cards,payroll cards and delivering to customers.
• Responsible for the custody of check books and delivering them to the customers
• inquiry about the remittances received from abroad to customers
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Enhanced bank profitability by effectively cross-selling various financial products and services.
• Assisted customers with banking needs and inquiries.
• Referred customers to other banking departments for specialized services.

Teller Department from February 2015 till august 2018

• Streamlined teller process for deposits and withdrawals, improving transaction speed and customer wait times.
• Balanced teller drawers and ATM cash.
• Enhanced bank profitability by effectively cross-selling various financial products and services.

• Collecting fees from airline companies such as: Landing fees-waiting fees-Overnight fees
• follow me service fees to guide the aircraft from the runway to its specified gate