Hazem Allam
Accountant
Cairo
Summary
Versatile and results-oriented professional with a proven track record at Cartlow Trading Company, adept in financial analysis and time management. Excelled in enhancing financial accuracy through advanced bookkeeping and Microsoft Excel skills. Demonstrated exceptional ability to manage stress, significantly improving customer loyalty at Souq.com.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Accountant
Cartlow Trading Company
Cairo, Cairo Governorate
06.2023 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
Customer Service Representative
Souq.com
11.2017 - 01.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor in Foreign Trade - Foreign Trade
Helwan University
Helwan, Egypt 04.2001 -
Skills
Bookkeeping
Time management
Data inputting
Financial reporting
Bank reconciliation
Financial analysis
MS office suite
Funds management
Budget analysis
Account reconciliation
Finance
Account reconciliation processes
Payroll processing
Microsoft Excel
Reporting
Bookkeeping knowledge
Timeline
Accountant
Cartlow Trading Company
06.2023 - Current
Customer Service Representative
Souq.com
11.2017 - 01.2018
Bachelor in Foreign Trade - Foreign Trade
Helwan University
04.2001 -
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